The recent 100^th edition of my beloved Stylist magazine got me thinking about the changing face of content on the streets of London. Commuters now have an embarrassment of riches from which to choose when it comes to free reading matter: Stylist on a Wednesday is followed by Shortlist and Sport on Thursdays and Fridays respectively, with Metro and City AM free every weekday morning - and, of course, the Evening Standard for the journey home. The fact that none of these cost a penny is great, but more important than that is the high editorial quality – they contain things that people actually want to read.

The free paper phenomenon started with News International’s The London Paper and Associated Newspaper-produced London Lite in 2006. Both were criticised for lightweight content and ceased publication in late 2009 – a result both of slipping circulation numbers and the Evening Standard becoming free. Critically, the ES has since maintained its editorial quality, a fact recognised with its 2010 victory in the Media Week awards, at which it won two of the most prestigious accolades in publishing – Media Brand of the Year and the Grand Prix Gold.

Since then however, there have been some new faces at the party – Stylist and Shortlist, published by Shortlist Media, as well as a revitalised Sport magazine. These magazines are free yet premium, self-consciously branding themselves…’freemium’. The idea is simple: lure customers in with free, high-quality content, and make money from advertising, a concept surely validated by its inclusion as a task on this year’s Apprentice!

It’s certainly not just about being free, as the quality of the content is vital – in the words of Karl Marsden, Managing Director of Shortlist Media, “no-one does the ‘thousand-yard stare’ like a British commuter intent on reaching their destination.” The combination of a free, desirable, high-quality magazine with reliable distribution channels is built to lure customers in and ultimately generate revenue from advertising.

Some, however, doubt the sustainability of this revenue stream, suggesting that as competition increases as free content proliferates, the money raised from advertising will diminish, raising doubts in turn about the sustainability of the whole model. There is no doubt that the world of written content is in a huge state of flux. Indeed, Mike Soutar, founder of Shortlist Media, attributes the rise of the ‘freemium’ magazine to the evolution of online content and customers’ subsequent expectations that they can access high quality journalism for free. And yet the basis of this assumption is already changing, as certain publications erect paywalls around some of their online content.

I know that as an avid Stylist reader I’m not going to stop eagerly taking my copy outside Goodge Street station every Wednesday morning. For now, I hope that the virtuous circle of a free magazine with high-quality content and money raised solely from advertising continues. The only worry is that one of these things will slip and we will move from virtuous circle to vicious cycle.

As mentioned above, a key concern is the ongoing viability of revenue from advertising. This could mean one of many things. Perhaps certain magazines will disappear altogether as their business model becomes less valid, or less drastically, their editorial standards will slip as they are forced to lay off staff. Might certain ‘freemium’ magazines start charging, gambling on the loyalty of their readership? This seems unlikely in a cluttered market, though the establishment of paywalls around previously free online content suggests that it shouldn’t be totally ruled out.

However, I believe that the answer, at least for the near future, might lie in this week’s subtle change to the Metro newspaper: more advertising. But for levels of quality to stay the same as advertising becomes less valuable, the hope has to be that revenue from increased volume sales offsets the lower price at which it can be sold.

Whilst I don’t know the answer, my fear is that the ‘freemium’ market as it stands isn’t stable in the long-term and a higher proportion of free magazine space will soon be taken up by advertising. I certainly hope this isn’t the case, but at the moment I’d advise you to watch this space.

By Jessica Enoch on November 8th, 2011

Tags: Advertising, Media, Paywall, PR

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Content forms an integral part of our work; understanding the factors regarding emotional and intellectual engagement with an audience are important in order to create meaningful experiences. The aim of this article is to trace the evolution of content creation and delivery in light of advances in technology and changes in social activities; hopefully giving some useful insight into options we have for our clients when planning campaigns.

“My biggest competitor today is someone with an idea”

Nabil Sakkab – Head of Research & Development, Procter & Gamble.

TV Content

In the days when the only mass media was broadcast and print, content producers had a one-way channel to engage their audience.

Typically, audiences respond best to content that carries authority (from factually trusted sources such as the Government) or authenticity (content that connects through personal or social relevance).

Successful TV has both authority and authenticity and the really successful ones are memorable – generally through well-executed, great ideas that appeal to the emotions (through shock or comedy).

A good example is Keira Knightley’s Women’s Aid commercial:

The production values are high, the storyline is strong and the effect of the film is to shock; but if we do not remember the website listed at the end, once the ad finishes we are left shocked but no longer engaged.

Internet content

With the arrival of YouTube came Manic Dog, Mystic Cat and endless wedding carnage videos. However, once TV producers started to talk with web developers (with the aid of a translation service) the result was a subtle shift in the style and format of programmes.

Interactive software has enabled content producers to give audiences a different experience; multi-layered options in story, format and delivery that no longer depend on high production values but instead rely on engagement through information and choices.

The Government anti-knife crime video campaign, ‘Choose a Different Ending’, is a good example of informed choice given to an audience:

Due to the interactive nature of the viral video, the user/target audience is forced to think about knife crime and the choices they are being asked to make. Each decision is then brought to life in the video, offering an insight into the consequences of carrying a knife. This is a good example of a campaign initiative that can only work online, as it relies on audience interaction.

The video engages the target audience in several ways:

- It is shot from an individual perspective i.e. the player sees the world through the eyes of one person

- It is shot on a council estate and then in the surrounding areas (park, nearby roads), so that the location is a familiar one to the target audience

- The cast is formed of the target audience, ensuring that the language and dress code would also be recognised by this audience

- The video was created with the aid of the target audience which helps with authenticity

Paid, owned and earned

For a while we settled into the comfort of three areas where content would be delivered and debated:

• Paid: TV commercials
• Earned: Comments on a YouTube video
• Owned: A company’s website

 

Of these three areas, earned has proven to be the most valuable as it carries authenticity through endorsement from peers.

Once hit counts and comments turned into real currency, producers soon realised that success with the audience required more than simply being in the same space, even if the content was clever or well-produced. It became clear that the appropriate tone, language and social context were essential for success.

Take the Government swine-flu film, 2009:

This was a TV ad that was also delivered and promoted online, receiving a whopping 380 hits on YouTube. The ‘Catch it Bin it Kill it’ message was generally dismissed as something for other people (perhaps the penalty for wearing bad jumpers in lifts).

The Government then commissioned a viral video to deliberately spoof the official one, involving actors from the target demographic and contemporary music. The result is much more fun.

Same message; different style (smaller budget); 1 million hits on YouTube. Enough said.

How we consume media

Almost more important to ‘where’ people are watching their videos is ‘how’ people are watching them.  This has an effect on the creative and production process.

Viewing habits can be grouped into three main types of activity:

- Snippets (spontaneous media activity)

- Boutique (speciality media searches)

- Catch-up (fitting TV schedules around our own lives)

A recent survey of 1,300 mobile Internet users below the age of 25, showed that most use a mobile device to talk to friends about the show they are watching, a trend known as ‘Social TV’.

Social media

Social media has altered the definitions of paid, earned and owned media or at least has blurred the lines between them. Now, the challenge that agencies face is figuring out how to integrate all three forms of media for maximum effect.

After all, social content, by definition, can lack authority but it has authenticity because it establishes relevance and context with our friends and our surroundings.

Let’s have a diagram.

Sponsorship events

We know there are Fans (consumers) who have Passions (Sport, Music, Art). Sponsored activities provide the magical third piece of the puzzle – the Location. This is not just the location of the event, but, thanks to mobile phones, the location of fans too. And this is powerful intelligence regarding media capture and distribution options.

Radiohead’s concert video shot in Prague in 2009 by 50 fans on Flip cameras makes you feel like you are standing amongst the crowd:

It appeals to fans because it was made by fans, contains fans and gives the fans that couldn’t go the feeling that they were there.

And the effects go beyond the concert. The video was endorsed and published by the band; further projects have been planned by the fans that in turn become a part of the history of the band, strengthening the relationship between all concerned.

The Social challenge – the media ecosystem

The goal is to connect the dots and integrate all media for maximum results.

It is not just about producing content for an event or campaign but to inspire the target audience to contribute, to collaborate and comment beyond the life of the event.

The media can take on a life of its own, especially if there are core community and social values – a mini ecosystem that can run beyond the campaign.

Mobile

Mobile is ever-increasingly becoming the medium of choice, particularly for image capture and Geo-positioning. According to Comscore, in the next 12 months:

‘We predict more than half of all mobile consumers will have access to mobile media, largely driven by growing adoption of smartphones. Identifying the synergies that exist between all consumer touch points – traditional PC internet, mobile media (via app and browser), tablets, etc. – and understanding how consumers use these devices to fulfil different needs and convenience levels will be of critical importance to marketers.’

How does all this affect production for Synergy Clients?

Social / mobile media is very powerful but it often requires a paid spark.

Synergy already produces world-class output and my goal is to bring broadcast, online and social production and planning experience into close proximity with the Synergy team and clients hopefully resulting in:

- Real-time intelligence on media options available

- Advice on production and delivery techniques, and suppliers to maximize creative impact

- Guidance on delivery options, channels, asset management (now and future) and measurability. If they are managed, assets can be re-purposed, like this COI text driving radio ad that was repurposed (very cost-effectively) as a viral video simply by adding graphics

Here is fifteen years of TV and web production distilled into my simple media AIM chart:

In Summary

- Content has developed from a one-way communication to an interactive conversation endorsed and measured through social reference

- The balance  of emotional, intellectual and social engagement should be carefully planned depending on the target audience and mediums available

- Technology and innovation drive the reach of our work but synergy between content producers and audiences fuels its impact

By Colin Burgess on October 13th, 2011

Tags: Advertising, Alcohol, Branded content, Celebrity, community, Content, Default, Digital marketing, Facebook, Media, Sponsorship, Synergy, Synopsis, Television, Viral Marketing, YouTube

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Think of any brand associated with an athlete, and in most cases the brand will have approached the athlete as a result of the athlete’s brand/consumer fit and will be paying them a hefty sponsorship fee in return for a number of rights.

In “What We Love” this month though, we explore a brand who took a much more innovative and engaging approach to sponsorship by inviting a number of athletes to compete for a sponsorship contract, with their consumers ultimately choosing the winning athlete.

So who is the brand and what did they do?

In March this year, Sony Ericsson – a long time supporter of women’s tennis – launched a new format entertainment show, “Xperia Hotshots,” which followed the lives of six globetrotting, aspiring stars of the WTA, all of whom were competing for a sponsorship contract from Sony Ericsson.

The competition centred around the online buzz each tennis star could generate for themselves, with the player receiving the most number of votes on the official Sony Ericsson Facebook page (http://www.facebook.com/xperiahotshots) receiving €100,000 of support from the brand.

In order to help with the challenge, Sony Ericsson gave the players exclusive access to major music, film and fashion events as they toured the globe playing tennis. The players were also able to use their own stardom and contacts to aid them in generating the most interesting content, as long as it was shared via social network sites using the Xperia handsets that were given to the stars.

As an extra incentive for fans to get involved and follow the series, all of those who “Liked” the ‘Hotshots’ Facebook page were also entered into a prize draw to win tickets to the Sony Ericsson Open in Miami

Over the course of the campaign, which ended on 5 September and was won by Wimbledon Semi-Finalist Sabine Lisicki, the competition generated huge awareness for Sony Ericsson including 820,000 friends on Facebook; 3 Million video views on YouTube; 100,000 mobile app downloads; 1,200 pieces of media coverage; 70 videos produced; and 530 hours of footage shot.

Why we love it

We love this campaign here at Synergy for several reasons. Firstly, by prescribing that the players must use their Sony Ericsson Xperia Android touch smartphones to communicate with their fans through Social media, Sony Ericsson were able to showcase the product’s unique features in real life situations, thereby providing consumers with a much better understanding of its unique selling points, benefits and potential usage occasions.

Secondly, by focusing on the use of the phone for entertainment purposes and social media (as opposed to purely a communication device) the perception of Sony Ericsson as THE communication entertainment brand was greatly enhance.

Thirdly, by engaging fans in the athlete selection process, Sony Ericsson were able to generate a much deeper bond between their potential consumers and the ultimate Ambassador than if the athlete were contracted behind closed doors, and fans who engaged in the voting process are now more likely to follow that athlete going forwards than if the athlete had been selected on the basis of whom the marketers thought would offer the best brand/consumer fit.

Finally, by profiling six players, Sony Ericsson very cleverly linked themselves to all of these world-class athletes when they only contracted one; six great brand endorsements for the price one . . . not bad going!

By Liz Brown on October 13th, 2011

Tags: Blogging, Brand marketing, Celebrity, Communications, Default, Facebook, Media, Mobile, Online communities, Sponsorship, Sport, Synergy Loves, Synopsis, Tennis, Viral Marketing, YouTube

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Like the vast majority of sports fans watching the events unfold at Royal St George’s, I found myself willing a Darren Clarke victory – this despite a fairly uneducated £5 pre-tournament punt on Phil Mickelson. The emotional pull of seeing a people’s champion claim the Claret Jug was stronger than the rational tug of reversing my losing streak on Betfair. Sport has a particular ability to evoke strong emotions through its personal stories of courage, inspiration and determination, through its inherent unpredictability, excitement and drama.

Those emotions are an essential component of successful sponsorship – and are as relevant across other sponsorship platforms (music, film, fashion, art) as they are in sport. How often do we hear rights holders, brands and sponsorship agencies (guilty as charged) talk of ‘engaging consumers through their passion points’ to justify sponsorship investments? It has become the de facto rationale. But what substantiates that principle, and are sponsors embracing it to make a genuine connection with consumers?

Shared Passions

The stated ambition of many sponsors is to create that emotional connection with their target audience through a shared passion. The theory goes that an emotionally engaged audience – whether they are football fanatics, art lovers, bog snorkelling aficionados, or Gaga’s ‘little monsters’ – is an audience that will be more receptive to brand messages, and more likely to think positively about a brand associated with their passion.

Sound thinking or codswallop? Well, there is plenty of research supporting the notion that the higher a consumer’s emotional engagement with an event, the more effective their recall of sponsors. If you want proof, just read Bal, Pascale and Plewa’s research study in the Sept 2009 Journal of Sponsorship (Volume 2, Number 4). Or take my word for it. Their analysis of the emotional response elicited by a sponsorship event confirmed what we would probably all take as read – that ‘positive sport-related emotions contribute to sponsorship efficiency, favouring the recognition of sponsors’. Which makes sense – an emotional experience is more likely to crystallise into memory than an experience without emotion. I remember where I was when Wilkinson dropped THAT goal in 2003 with patriotic emotions riding high, but have no recollection where I watched the 2010 World Cup Final as an impartial observer.

Sponsor Engagement

But how do sponsors get in on the act, and stake a claim to those memories? Being visible within a passion point might increase the chances of being in a consumer’s mind, but it doesn’t win a place in their hearts. There has to be active emotional involvement, not just proximity or visibility. Engagement not impressions. Too many sponsors assume that an increased awareness of their sponsorship, and that magical associative power alone, will alter consumer perceptions. Perimeter boards, media backdrops, shirt sponsorships and the like certainly have a reinforcing role to play, but I’m yet to hear a sponsor say “that perimeter board really helped me emotionally connect with my target audience”.  The abundance of advertising we are seeing in the run up to 2012 that says ‘I’m an Olympic sponsor’ is failing to tap into the rich emotional tapestry of the Olympics.

So what should sponsors do to capitalise on their consumers’ emotions beyond just ‘being at the party’? To start with there needs to be some sense of brand relevance to the passion point. How else can a brand claim to ‘share’ that passion? Authenticity could be driven by brand characteristics, product relevance, company heritage, or geography. Lack relevance, and brands risk looking as incongruous as Budweiser’s relationship with that king of soccer competitions, the FA Cup. The central thought in Neill Duffy’s book Passion Branding is another worthwhile principle: leverage the relationship between a brand and its consumers around a consumer passion to create value for all involved in the relationship. Sponsors need to think beyond their brand to deliver a benefit for consumers – be that entertaining content, a unique experience or simply a memorable emotional pay-off.

Many brands are successfully engaging consumers on an emotional level, in a relevant passion point, and contributing to their enjoyment of that passion. Some capitalise on a moment of high emotion, some tap into the core emotional sensibility of the passion point. Whether anchored in anticipation, pride, patriotism or celebration, they all exhibit genuine empathy and understanding. A few examples below…

In the build up to the 2006 FIFA World Cup, Carlsberg’s Old Lions campaign tapped into England fans’ anticipation of the tournament through a nostalgic lens and a pitch perfect creation of pub football camaraderie.

Fast forward four years to the 2010 FIFA World Cup, and Coca-Cola’s activation single-mindedly focused on football’s moment of greatest emotion – celebrating a goal. From reliving the greatest celebrations in World Cup history, recording a World Cup celebration song, to touring the FIFA World Cup around the globe, they fuelled fan emotion with the ‘What’s your Celebration’ campaign.

Talking of celebration, O2’s Rugby World Cup victory parade in 2003 gave rugby fans the opportunity to express their support, their joy and their pride to the returning heroes.  Not only that, O2 armed all England players with mobile cameras to record the experience and share it with consumers, and gave some lucky fans the chance to win a place on the parade bus.

But not all emotional engagement is grounded in joy and positivity. Bupa’s activation of their Great North Run focuses on the participants’ moments of greatest physical and emotional need. The Bupa Boost Zone at the typical ‘low’ point for runners 80% through the race, and at the finish, provides massages, sustenance and music to inspire and re-energise runners.

What next?

Social media is making the emotional engagement opportunities around sponsorship that much more immediate, and much more of a dialogue opportunity. The response to celebratory moments in particular is now fairly instantaneous, and can propel brands to the heart of the emotional moment. Harness the emotions correctly, and your consumers will add the catalyst of conversation. After all, people are more likely to talk about things that illicit an emotional response. As a final plea to sponsors, I defer to Mark Harrison, Chair of the Canadian Sponsorship Forum:

‘You can’t manufacture emotion. It’s already there. When you find it – just find a way to trigger it; tap into it; fuel it; and watch it grow into something remarkable.’

By Tom Gladstone on July 26th, 2011

Tags: Betfair, Brand marketing, Branded content, Communications, Content, Default, FA Cup, Football, Media, Olympic sponsorship, Rugby, Social Media, Sponsorship, Sport, Synergy, Synopsis, World Cup, YouTube

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Oakley‘s immersion into athletic eye wear began in 1980, when the company released its first model of motorcycle goggles. Dubbed the “O-Frame,” the goggle consisted of an arced cylindrical lens that would eventually become the brand’s hallmark. Over the last 30 years, Oakley has been awarded more than 600 patents and developed, through strategic sponsorship, enviable relationships with sport’s elite.

The first professional athlete to be sponsored by Oakley was the three-time winner of the Tour de France, Greg LeMond, in 1984. Since then, Oakley has sponsored a diverse range of leading sportspeople. The most notable of which, Lance Armstrong, has been with the brand since 1988. Here he is in the current Oakley Rebellion campaign.

In the Rebellion campaign, Oakley positions itself as a brand that is built on being against the status quo, against conventional thinking and against underachieving. It is this attitude that Oakley looks to share with its athletes so as to emphasise the credibility of this positioning.

To dovetail this Rebellion campaign, Oakley Europe has kept innovation at the forefront of their mind by launching its ‘You Vs’ digital campaign. The goal of this innovative social media campaign is to build Oakley’s European Facebook community while creating awareness about the Oakley athletes. We think it’s been done brilliantly!

What happened?

‘You Vs’ takes viewers inside the world of professional sport by putting ‘you’ against the Oakley pro athlete. The videos, which viewers are directed to after ‘liking’ Oakley on Facebook, have been filmed in a point-of-view style and allows viewers to compete against the athlete. The fact that the film plays through Facebook, ensures each viewer enjoys a personalized experience with their name and profile pictures appearing at key narrative points. This personal touch creates a sense of individuality and elitism that resonates strongly with Oakley.

The first experience has been created with world champion cyclist Mark Cavendish. In this challenge the user gets to race against Mark through Italy’s beautiful Tuscan hills. The interactive film allows the viewer to make ‘live’ decisions that affect the outcome of the race, from how to take corners to when to start the final sprint.

Oakley eyewear is also integrated into the decision-making, allowing fans to select different lenses at the start of the challenge and custom-build a pair of frames at the end of the experience, bringing them closer to the world of professional sportsmen.

Other experiences will be released over the next six months with Oakley athletes including Kevin Pieterson, Ian Poulter, Janko Tipsarevic and Sebastien Loeb. These videos will be timed to coincide with major sporting events, having started with Mark Cavendish and the Tour de France.

Why we like it

We like the ‘You Vs’ digital campaign because it gives us the chance to challenge some of the world best sportsmen. More importantly, it offers us insight into the key decisions that athletes are continuously making when competing. It is these decisions that end up separating first and second place, but it is very seldom that fans are exposed to the stragic side of sport. This campaign by Oakley now enables the everyday athlete, who is usually constricted to shouting ‘advice’ at their TV, the opportunity to experience competing against the world’s elite and making those all important decisions.

Oakley has planned the release of the films to coincide with high profile sporting events throughout the year. This has been done to encourage long term engagement and to allow fans from a particular sport to discover and develop an interest in other Oakley athletes.

This, together with the great cinematography, has produced an exciting campaign that has the potential to be shared by many on Facebook. As the campaign gathers momentum, so too will Oakley’s digital presence in Europe.

What the brand says

Tom Cartmale, marketing director for Oakley UK, commented: ‘As a technology driven brand Oakley has always invested in digital media and looked at new ways of engaging social media communities’. He continued to say, ‘Our aim is to create immersive brand experiences that engage a wide audience of sports fans, showcase our hero athletes and bring our products to life. We hope to build a significant Facebook community as a result and boost awareness of key product stories, in particular lens adaptability and customized frames’.

We feel that the innovative ‘You Vs’ campaign achieves exactly those goals and, after 61,000 Facebook likes, is already having the desired effect for Oakley.

Now I suggest you click here and give it a try for yourself. Let us know how you get on.

By Mike Russell on July 26th, 2011

Tags: Blogging, Default, Digital marketing, Facebook, Media, Online communities, Social Media, Sponsorship, Sport, Synergy, Synergy Loves, Synopsis, Viral Marketing, YouTube

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Our relationships are all built on dialogue.  Talking to each other, sharing ideas, working together, creating things, discovering  new stuff,  having fun, laughing, crying, flirting, arguing – everything that makes life worth living is built on our ability to actively engage with each other.   Why should that be different from the relationships we build with the brands in our lives?

For most of its history, Marketing has been pretty much a one-way conversation – a kind of Orwellian 1984 scenario where brands tell you what they want you to know and the customer has no way of talking back (something Apple seemed to pick up on in their famous ad).  Of course, that was primarily driven by the available marketing channels which didn’t give customers a voice.

But like the hammer in the Apple ad, the digital age, and particularly the social media age (rather than the Apple Macintosh), has smashed through the barrier separating brands from their consumers.  And this starts to give us some fantastic examples of how brands are using these two-way channels to form deeper and more natural relationships with their customers.

Of course, there are lots of different roles for brands to play when fuelling this dialogue.  They can engage directly with their clients, but they can also fuel the dialogue in more subtle ways by becoming an integral part of their customers’ own conversations.  Either way, the principle is the same: give your customers a voice and enable them to have conversations with you and with each other.

Dialogue between your brand and the customer

There are many examples of brands engaging directly with their consumers.  One common form is around customer service.  Facebook and Twitter provide incredibly useful information about what customers really think about your brand.  Look for it, listen to it and do something about it.  When @interactiveamy’s pizza took over an hour to arrive, she vented her frustration on Twitter.  When the General Manager Raymon DeLeon saw her tweet, this was his response.  It’s a longish video – no need to watch the whole thing:

The famous Old Spice Man and Blendtec’s “Will It Blend” campaign are further examples of brands that respond to input from their customers with great results.  And, of course, Tippex gives you the chance to have loads of fun with their Bear in the Woods.

‘Crowdsourcing’ – actively soliciting ideas from you customers and doing something with them – is another form of dialogue which works for more than just funny marketing campaigns.

General Electric Ecomagination is an open call to businesses, entrepreneurs, innovators and students to submit breakthrough ideas for energy creation, management and use.  In addition to providing the ideas, the public also vote for their favourites.  With a pledge to invest $200m along with GE’s technical expertise to bring the best ideas to market, this is one form of dialogue that could literally change the world.

Pepsi are doing something very similar with their Pepsi Refresh project.  They are looking for ideas that will ‘Refresh the World’ with a similar commitment to funding the ideas that get the most votes from their consumers.

What is particularly strong about the Pepsi Refresh programme is how deep the conversations they facilitate flow. Not only have they created a powerful platform from which consumers can interact with the brand, the strength of the programme itself encourages consumers to build meaningful conversations with each other online, which grow into ‘real-world’ conversations (as individuals look to build momentum behind their own proposed initiatives), which culminates in a tangible legacy in an American community that consumers will talk about for years to come.

In a final example of engaging directly with your customers, Puma have just launched this Facebook App, which allows Spurs fans to play around with the design of their team’s 2011/2012 kit.  Of course, it would be even better if the fans had some input into the final design of the kit rather than simply “guessing the design” – but surely that won’t be too far away.  In fact, given the passion that football fans have for their team’s kit, and the ease with which they can speak to their fans, it is amazing that all kit manufacturers don’t get some form of fan input.  Here’s what happens if you don’t: http://bit.ly/mzWVT3.

Inserting your brand into your customers conversations

In addition to speaking directly to customers, brands can get their customers to talk about them by giving them the content or platform to fuel the conversation.

How did a Turkish Mobile Network get mentioned in 56,750 tweets (topping the Turkish trending tables for 8 days), which reached approximately 3.6 million people (in an initiative that probably cost them less than £20,000)?  Find out here.

Staying with mobile networks, Orange has also done a great job of creating a reason for fans to mention them.  In this example, which works particularly well on the back of their film sponsorships, Orange will make sure that your tweets are read out in the style of a film voiceover.  Go on, tweet your plans for this summer here.  And then of course, share it with all your friends and followers, who will receive the Orange branding.

Guinness FanFinder used a similar technique during their sponsorship of the RBS 6 Nations.  They published a massive picture of the crowd at various matches and encouraged people to find and tag themselves and their friends. With over 5,000 snap shots posted to walls via the Facebook App and an average of 130 Facebook friends per person that’s some more pretty good exposure for Guinness.

In an attempt to encourage dialogue around their new album, the Kaiser Chiefs kicked off a “create your own Kaiser Chiefs album” campaign for their latest album, The Future Is Medieval. Music fans get to pick out 10 songs from 20 of Kaiser Chiefs songs listed online, create their own album cover, buy it and then sell it online. To make it even better, for every sale of their album they will receive £1. Whilst socially engaging this campaign also pushes power onto the consumer removing them from their traditional role of purchasing products into the role of producer, giving them the chance to create their own product and sell it on to others. Thus creating a tangible benefit for the consumer for positive dialogue about the Kaiser Chiefs brand.

Finally, in a brilliant piece of work by our sister agency Jam, Samsung added considerable spice to the dialogue between tech bloggers and their audience via their “Extreme Unboxing” series of videos.

In all of these examples, the brands found an authentic role for themselves and encouraged conversations between communities with a common interest.

Where does sponsorship fit in to all this

So what does this all mean for sponsorship?  The answer is simple: passion.  People want to talk about the things that they really care about.  With all due respect to most brands, your customers are unlikely to care as much about you as they are do about sports, music, film, art, technology, the environment or activity in their community (to name but a few).  So, if you want to start a conversation with your customers, talking about something that they are really interested in is a good place to start.  And finding a shared passion with your customers is, of course, at the very heart of what sponsorship is all about.

In many ways, this blog goes hand in hand with the brilliant piece on Content written by Ben in last month’s Synopsis (definitely read it if you haven’t already) because the key to stimulating this dialogue is great content.  But, what I hope this blog makes clear is that creating great content and putting it in the right places is not enough.  It is then all about opening up the channels and fuelling the conversations that make life so interesting.

Principles of Dialogue

1. Listen to your customers, learn what they care about and value their contribution.  Actively open up two way communication channels
2. Find an authentic role for your brand (a reason for you to be there) and don’t overstep your bounds
3. Think about whether it makes more sense to talk with your audience directly or to get them to talk about you
4. Remember, this is about your shared passion – not about you
5. Have fun and be creative – remember engaging with other people is what makes life fun

By Carsten Thode on June 17th, 2011

Tags: Branded content, Communications, community, Content, Facebook, Media, Mobile, Music, Public relations, Social Media, Sponsorship, Synergy, Synopsis, Television audiences, Twitter, Viral Marketing, YouTube

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When I was eight years old, my Dad took me on my first museum outing – the Imperial War Museum in London – and a day climbing over and into tanks and cannons was as close to boyhood nirvana as it got. Ever since then, I’ve had a borderline obsession with museums.

From dinosaurs to ancient rocks to scrolls – you show it, I’ll walk round it (although given half a chance I’ll still climb on it). Social media sites like Facebook are as close to a personal museum as you can get, you curate your own life and share it with the world. So Intel’s taken a clever but natural next step for natural egoists like me by creating the ‘Museum of Me’.

It’s really an advert for Intel’s Core i5 processor but wrapped up in an involving way. It’s simple – you give permission for it to lift directly from your Facebook page and it then takes you on a virtual tour of a museum dedicated to you using photos, video and comments already on your page.

After moving through a mixture of gallery rooms dedicated to yourself with virtual people looking on, it culminates in a montage shot of your profile picture made up from all the shots on your page.

OK, being honest, I found parts of it a tad creepy due to the entirely random nature of it. For example an ex featured prominently throughout while my wife didn’t get a look in. In addition, I thought their opening line of ‘this exhibition is a journey of visualisation that explores who I am’ mixed with the emotive music tries to take it to a depth lost on me. But overall I thought as an interactive advert that taps into the core fundamentals of social media (narcissism) it was a very clever piece of work.

It’s simple, requiring minimal input for decent reward; it’s highly sharable and it works on a principle of a brand encouraging rather than dictating user behaviour. Most importantly, it fundamentally showcases Intel’s tagline perfectly –‘Visibly Smart’ and has over half a million likes so far.

Given a choice, I’d probably still rather climb over a tank but as a Museum I can visit in 30 seconds from my laptop it works.

By Dominic Curran on June 17th, 2011

Tags: Advertising, Art & Design, community, Default, Design, Facebook, Media, Online communities, Public relations, Social Media, Synergy, Synergy Loves, The Arts, Viral Marketing

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Now I enjoy pleasant scenery and lush green surroundings as much as the next guy, but you’d be unlikely to find me seeking out the latest news concerning the upcoming Chelsea Flower Show.  Kudos, then, goes to Hillier Nurseries, who captured my attention with some fantastic imagery of their 35ft silver birch tree, en-route to the annual horticultural festival.

The £4.5k valued birch tree is the largest to ever be hosted at the CFS, and was featured in today’s editions of The Independent and Daily Telegraph making the journey from its Hampshire home.

With this week coming on the back of a momentous weekend of truly historic news stories, PRs all over the land will have been groaning under the pressure to get coverage for their own important product launch.  Congratulations to the guys in the Nickelodeon press office, who kept it simple and landed a full page of coverage in the Daily Star and online with ITN for the launch of Nickelodeon Land at Blackpool Pleasure Beach.

There’s nothing to wow the creative or strategic mind here, but sometimes some good old fashioned fun PR works a treat, and the unlikely combination of David Hasselhoff and Spongebob SquarePants proved a big hit.  With “The Hoff” donning a red jacket to reprise his lifeguard role from 1980’s smash hit Baywatch on the new log flume ride, the photos ensured the park is set to cause a splash this summer.

However with the media agenda still dominated by the fallout of royal weddings and US military operations, only one PR story came close to grabbing the same column inches.  It may be about to begin a seventh season, but BBC’s The Apprentice still has what it takes to grab big headlines. This time the format of the show has been tweaked slightly, with the winning contestant receiving £250k to put towards the start-up of their very own business.

Almost every national carried a full feature on the launch, including interviews with Lord Sugar, quotes from pumped up contestants, and opinion from columnists on the next 12 months ahead.  A high profile launch would expect to deliver standout national coverage, but The Apprentice skilfully distributed it’s assets to ensure compelling cut through in nearly every outlet a week from transmission.  You’re hired.

By Donald Parish on May 6th, 2011

Tags: Gardening, Media, PR, Public relations, Synergy Papers, Television

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Jameson did it in sixty seconds… Well almost. Just one weekend at least.

One weekend, two red carpets, twelve countries, nineteen Awards handed out and more celebrities and international press than you could shake a stick at.

On Friday 25^th March, Jameson Irish Whiskey held the Done in Sixty Seconds Competition Global Final at the London Film Museum – and Synergy supported both the UK and Global brand teams with their PR around the event. This Award is one of fourteen presented at the Jameson Empire Film Awards – which took place just two days later on Sunday 27^th March, at the Grosvenor House Hotel.

The DISS competition saw twenty-four finalists from all over the world come together for the evening, where their short films were shown in front of four influential film industry specialists which included, Actor and Comedian, Chris O’Dowd and Director Neil Marshall, led by Empire Magazine Editor Mark Dinning. Even Oscar-winning Director of The King’s Speech, Tom Hooper, sent his regards via a video-link from LA, giving his own favourites to the judges for consideration.

The judges picked five films to take forward to the Jameson Empire Film Awards where the overall winner of the DISS competition was announced on Sunday night. The 2011 shortlist included two UK finalists, Michael Whaite from the UK (The Lion King), Lee Hardcastle from the UK (The Exorcist), plus, Valentina Kurochkina & Sergey Potapov from Russia (Avatar), Maeve Stam from The Netherlands (127 Hours) and Samuel Heiligers from Sweden (Indiana Jones) who all got the chance to rub shoulders with their movie icons from the world of film.

On Sunday, the Synergy girls glammed up to the max as celebrities from the world of film, TV and music sashayed up the red carpet. The film industry’s biggest and most respected stars turned out to celebrate in style .

The 2011 ceremony, which was again hosted by comedian Dara O’Briain, was honoured with the presence of such leading names from the world of cinema as Anna Kendrick, Talulah Riley, Lasse Hallström,  Jonathan Ross, the cast of The Inbetweeners, Sarah Harding, Jessica Hynes, Noel Clarke, Kate Magowan, Neil Marshall and Joanne Froggatt among others.

Jameson and Empire magazine also acknowledged and honoured one of Britain’s most exceptional actors for his phenomenal body of work; Gary Oldman was bestowed the Empire Icon, which was presented to him by his Tinker, Tailor, Soldier, Spy co-star Colin Firth.

Keira Knightley took home the Empire Hero Award (presented by Jameson), which was presented to her by her friend and Atonement co-star, James McAvoy. Unfortunately the two UK DISS finalists were pipped to the post by Maeve Stram from The Netherlands (127 Hours) for her interesting and unique interpretation of the Danny Boyle Oscar-nomiated movie.

Synergy also ran series of competitions giving ten enthusiastic lovers of film the chance to mingle with A-list celebrities for the night, socialising in the same room as Keira Knightly and Gary Oldman. The prize also included VIP tickets to the after show party so many of them were dancing until dawn at Aqua on Argyll Street.  Embracing the opportunity, many of them were overwhelmed with meeting their idols and some of them even managed to grab a few sneak pictures, much to their delight.

It was a star-studded evening with more light bulb flashes, sparkly shoes and fake tan, than anyone could image (boys included).  The whole weekend flew past in what felt like 60 seconds, but the Awards received and the memories gained will be timeless.

To all budding film directors; one day this could be you attending the Jameson Empire Film Awards. Keep your eyes peeled for the 2012 Done in 60 Seconds competition and in the meantime, log-on to the Jameson Empire Done In 60 Seconds Film Academy to learn top movie-making tips from the stars: www.jamesonwhiskey.com/DISS.

By Francesca Gamble on April 20th, 2011

Tags: Alcohol, Awards, Film, Media, PR, Sponsorship, Synopsis

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With the RBS 6 Nations coming to an end mid-March, you might expect the team at Synergy to put their feet-up, have a cup of tea and relax. But you would be wrong, dear blog reader. The Championship may be over, but the RBS team has had a busy few weeks as activity steps-up a gear for the 2011 RBS RugbyForce programme.

Now in its third year, RBS RugbyForce is a nationwide community volunteer programme which helps local rugby clubs to improve their facilities. It is an opportunity for clubs to gather members, supporters, friends and family for a weekend of fun-filled DIY. Registered clubs are provided with online guidance and tools to help them co-ordinate a community-wide effort to give their club a make-over. This year the RBS RugbyForce Weekend will take place over 11th/12th June – or, as we like to call it in the office, ‘proper British summer time.’

RBS RugbyForce 2011 was launched back in late 2010 in England, Scotland and Wales with the support of a few rugby friends. Ex-England international Phil Vickery kicked off proceedings with the England launch in November at Bingham RFC in Nottinghamshire. See Phil in action at the launch below:

Shane Williams launched the Wales RBS RugbyForce programme at Cardigan RFC in late November, an event which saw the entire community head down to the club to meet their hero, due partly to an earlier interview we placed on BBC Wales – a true testament to the power of PR.

Braving the snow and chilly conditions in December, the Scotland launch was held by Allan Jacobsen and Chris Paterson at North Berwick RFC. Taking the weather conditions in their stride the players still managed to hold a special training session for the youth teams and even find time to build a snowman.

But the team didn’t stop at the launch events alone. Throughout the RBS 6 Nations the Synergy press office team went into overdrive ensuring every opportunity was seized, whether it be sponsored columns, ticket competitions or contracted union player appearances.

Our aim was to ensure that every club across the UK knew they had until 25th March to register. In a nutshell, unless you’ve been on another planet over the last two months, you would be hard pushed not to have come across one of the 340 articles on RBS RugbyForce that we have generated. For those who may not have flicked to the back pages of the newspapers (tsk), below are a few highlights:

As a result of all the hard work, RBS RugbyForce 2011 received 398 registrations in total and we will be announcing the winners shortly. In addition to the three main winners, each country has secondary clubs who will receive a smaller support package and the first 100 clubs who registered will be awarded with DIY vouchers and t-shirts for volunteers to wear during the RBS RugbyForce Weekend.

However, our work doesn’t end here. In the run up to the final Weekend the team at Synergy will be looking to drum up support for the clubs taking part in the regional press and encourage the community to rally together and head down to their local club on 11th and 12th June.

If you want to register your club, it’s not too late. Log on to www.rbs.co.uk/rugbyforce where you can find out if your local club is taking part. Keep your eyes peeled in June for coverage around all three launch events and more importantly get down to your local club, pitch in and show your support.

By Jennifer Mitton on April 8th, 2011

Tags: Charity, Communications, community, Experiential marketing, grass roots sport, Media, Public relations, RBS 6 Nations, Rugby, Sponsorship, Sport, Synopsis

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