In a year of huge cultural, historical and sporting relevance, brands will be (and already are) fighting for ‘white space’ and unique ways to engage with the British public. During this very busy year the strategy and tactics that brands choose are critical, which is why we decided to use this Synopsis to look at some of the activation trends we are expecting to see in 2012.

At a macro level, experiential marketing (EM) is a growth trend in itself . Experiential specialists have long debated the need for integration with digital media to extend the reach of the live activity beyond a single interaction. Momentum has been driven primarily by the growth of social networks, which provide longevity, an extended audience and a measurement tool for the effectiveness of such campaigns.

Marketers are more concerned than ever about customer experience and innovation, but with a need to find simple, differentiating tactics, expect 2012 to be a year of the ‘Ts’.

TECHNOLOGY

RFID (Radio Frequency Identification)

RFID is a system that can transmit the identity of a person wirelessly using radio waves.  A portable device (for example a wristband, PDA, card, smart phone or even just a sticker) automatically transmits the data to an RFID reader, where it is then processed.

RFID has been used for many years - in fact, you may be using it in one form or another every day. I used RFID technology at least five times before I reached my desk today via my Oyster and Engine building access cards.  In 2006, the Emirates Stadium opened with an electronic ticketing system and members of ‘The Arsenal’ use their membership cards to enter the stadium, removing the need for gate security staff.

The ability of RFID technology to unite live and digital, by allowing consumers to share a real-time brand experience and messages in a controlled fashion with social networks, has seen the technology flourish.  At the recent Smirnoff Nightlife Exchange London,  RFID technology was implemented for guests to share their real time nightlife experience on Facebook. After a simple registration process guests could ‘check-in’, ‘like’ and post photos directly to their walls by tapping their RFID wristbands on ‘Facebook Interactive Pods’.  All posts were predetermined by Smirnoff which provided an element of controlled messaging. The event was amplified to 1.6 million people on Facebook. Laura Moody of Blondefish, the event technology company who deliver this RFID solution for Smirnoff comments:  ”The use of RFID technology in the event space is delivering  powerful results for both the live audience and brand sponsorship. Consumers and brands are embracing the way RFID can deliver a more personal, memorable and interactive live experience. As guests share their experiences on social media they become advocates for the brand, delivering huge levels of online brand amplification.”

It is not only events that are seeing the benefits and word-of-mouth that RFID can offer. In 2011, Ushuaïa Ibiza Beach Hotel installed Facebook pods for guests to “make all their Facebook friends jealous.”

With the costs of RFID coming down and the possibilities endless, there are some exciting developments that could change the face of experiential marketing.

Music festivals are quickly discovering the benefits of using RFID.  It is making ticketing and admissions more efficient, while ‘cashless’ payment methods are reducing security problems (there is no need to carry a wallet), driving purchases and allowing brands to track spending patterns.

The ability to analyse individuals’ purchasing patterns allows a brand to deliver personalised content and offers.  This not only drives spend (Mastercard in Canada has seen a 25% increase in spending by users of its RFID credit cards), but can also make customers feel more connected to the brand.  Minority Report’s vision in 2002 of personalised advertising seemed something for the very distant future – but RFID is bringing it closer.

Augmented Reality & Blippar™
Image recognition is another way to connect the real world to the virtual one and 2011 saw plenty of brands experimenting with QR codes.  However, it is safe to say that QR codes haven’t exactly set the world alight – usage has been low and according to a survey of 794 online respondents by Simpson Carpenter, just 36% of consumers know what QR codes are for, while only 11% have actually used them.

However, 2012 could be the year that Image Recognition finally takes off, thanks to Blippar™ – the 2.0 QR code. Blippar uses your phone’s in-built camera to bring a static image to life and provide an interactive experience. The difference between this and a QR code…the ‘wow’ factor.

Having previously used QR codes, Domino’s wanted to step up the innovation and required a more dynamic tool. Its current Blippar™-powered campaign promotes the brand’s ’555′ deal. Consumers simply hold their smartphone up to a Domino’s poster and it comes alive, allowing them to download deals, get the Domino’s mobile ordering app, become a Facebook fan and find out more about their local store.

KitKat are giving customers the chance to vote for their favourite new flavour by scanning posters using the Blippar™ app. The brand is also cleverly integrating geofencing into the campaign so that customers will be alerted whenever they are within a certain distance of a store which sells the  KitKat Chunky flavour they voted for.

Sponsorship activation can really benefit from the ability to dynamically interact with static branding. We are not expecting Blippar™ pitch logos quite yet, but over the next few years we will certainly see the decline in static stadium and event branding and advertising. In January alone a number of big brands have started to use Blippar™, and expect loads more to follow during the rest of 2012.

THEATRICS

With an influx of 2 million tourists to London, there is a huge opportunity for brands to engage with consumers in 2012. Brands will need to be clever to cut through the noise, and ‘drama’ can provide the essential memorable hook for consumers.

Flash mobs
Flash mobs bring an experience to people in unexpected moments. Flash mobs are essentially a group of people getting together to do something unexpected, before quickly dispersing. They are becoming more and more popular, bringing a sense of wonder to those that encounter them. Brands have harnessed the power of flash mobs to engage with customers and create interesting content and brand experiences, as T-Mobile showed with their famous ads.

Flash mobs don’t require a lot of money, making them an ideal tactic for a small business, or when budgets are squeezed. The beauty of Flash mobs is their complete integration with social media and their potential to go viral and provide entertainment to not only the people who were there, but those who want to watch and share.

Boris Johnson is obviously a Flash mob fan:- the Mayor of London is using them to promote London as a city of history and culture during the Cultural Olympiad this summer. Mark Rylance, one of Britain’s greatest Shakespearean actors, and his crew of 50 actors (all disguised as ‘normal people’) will stage ‘Flash performances’ of sonnets and speeches.  The unexpectedness of the experience will make it unforgettable for the people involved, while the content (both the planned scripts and unplanned audience reaction) will undoubtedly be shared around the world.

It is not a leap to imagine brands considering this as an opportunity for engagement during the Games, with consumers themselves (if wowed by the experience) providing the communications medium. There are, however, a few rules to making a flash mob successful and preventing this looking like a poor ‘am-dram’ performance:

1) Simplicity & originality for maximum impact

2) Good quantity and quality of ‘performers’ recruited for wow factor

3) Participants and location must blend together for the element of surprise

Sadly Qantas didn’t follow these simple rules for this effort to promote a new route:

Pop Ups

2011 was the year of Pop Ups, and we think that this trend will continue to grow in 2012, particularly with available commercial property sitting vacant. Pop Ups are by no means a new phenomenon with restaurants, shops and galleries embracing them; however, it is now brands that are starting to realise the benefit of a temporary location that makes a statement, delivers an immediate impact and captures the consumer’s imagination. Combine a Pop Up with an event drawing millions in attendance and you have a powerful brand experience.

In 2011, Chanel took Pop Ups to a new level with the arrival of the Hollywood glitterati for the Cannes Film Festival. Golden mosaic-tiled walls, dedicated make-up and nail bars, an exhibition space of Chanel gowns and suits previously worn by actors, and a private lounge on the first floor with views of the red carpet leading up to the Palais des Festivals all helped to deliver the ultimate Chanel experience.

This summer we will see a plethora of Pop Ups appearing across London and much can be learned from those that have gone before them.

1) Locations. Good footfall, transport links and signage will benefit the Pop Up with a steady stream of customers. However, some of the more interesting locations aren’t on the high street, in which case building a strong communications programme and integrating with social media and technologies such as location-based services are essential

2) Content. Build a story. Offer a unique take and provide a new way for customers to consider the brand. New content will give the feeling of exclusivity

3) Innovative branding and stylish fixtures including digital media

THROUGH THE LINE INTEGRATION

So who will be the winners in 2012? From our perspective it will be those that have developed personalised, innovative, simple and, most importantly, integrated experiential campaigns.

Nike has made a strong start in the battle of the sports brands with its #makeitcount campaign. It is a brilliant example of a campaign which fully integrates ATL, experiential and digital to deliver great content and brand experiences.  The campaign uses simple, standout photography and video to deliver a powerful message and a simple call to action…how will you #makeitcount in 2012?

But the really exciting thing is the way Nike has integrated experiential and social media into its campaign and made it relevant for everyone from elite athletes to gym dodgers (like me).  Customers are invited to have their picture taken by a professional photographer in the style of the campaign and are given the chance to create a handwritten pledge as to how they will #makeitcount.  The photo and message are not only shareable via social media channels, but will be displayed outdoor as part of the campaign.

@Nike has created its first single, dedicated Twitter feed. So far over 60,000 people have responded to the cry with #makeitcount. The first tweet on this account is from Nike founder Bill Bowerman: ‘If You Have A Body, You Are An Athlete’.

And, if you are ever in doubt that simplicity provides impact, check out another offering from Nike:

Experiential has always been able to deliver powerful brand experiences.  The issue has been the reach and the fact that it has only ‘touched’ relatively few people. But as we can see, digital and social media channels are unlocking the full potential of experiential marketing by extending this reach exponentially.

And, of course, the power of sponsorship is that it gives brands the content and access they require to create experiential activity around their customers’ core passions.

By Lisa Parfitt on January 25th, 2012

Tags: Advertising, Branded content, Content, Digital marketing, Experiential marketing, Facebook, Flash mobbing, London 2012, Mobile, Synopsis

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What happened

To promote its sponsorship of the London 2012 Paralympic Games, Sainsbury’s created a short video of David Beckham being put through his paces by David Clarke, team GB’s Blind Football legend. Widely seeded online, on TV and in cinemas, the video raises awareness of the Sainsbury’s 1 Million Kids Challenge, which aims to get a million children to try a Paralympic sport, and its sponsorship of the Paralympic Games overall.

Why we love it

Sainsbury’s ‘Paralympic Games-only’ sponsorship is an exciting innovation in itself.  This is the first time that the rights for the Paralympic Games have been carved out and sold separately to those for the Olympics (although Olympic sponsorship still includes the Paralympic Games as well). Sainsbury’s can use this differentiated position to derive some key benefits.

Firstly, unlike Olympic venues, the London 2012 Paralympic Games’ venues and athletes can be branded.  With 150 hours of Paralympic Games footage to be broadcast on Channel 4, it will deliver plenty of ‘natural’ brand exposure for Sainsbury’s. In addition, the Paralympic Games provide some truly emotive stories of excellence, inspiration and dedication that resonate with the consumers and, critically, are different to the Olympic stories that will be told by the other sponsors. As Sainsbury’s Head of Sponsorship, Jat Sahota, said: “There are amazing individual stories, but it is important not to overplay the adversity angle – they are ordinary people doing extraordinary things; they are elite athletes. There is a richness to those stories that I think the British public will respond to more than some of the Olympian stories.”

Using David Beckham as a Paralympic Games Ambassador is an interesting choice. Whilst it is unusual to have an ambassador for an event who has never participated in it, Beckham’s involvement is a good way to deliver its messages to the widest possible audience.  It is obvious, though perhaps slightly regrettable, that a star of mainstream sport is a great candidate to help convey the Paralympic Games’ message.

Signing up the much-loved Beckham is unlikely to be a step in the wrong direction for any brand, but it’s what Sainsbury’s did with him that made this use of an ambassador so successful. The ABCDE model tells us that content is a vital part of excellent sponsorship, and the combination of a fascinating insight into blind football, combined with the allure of Beckham’s talent and good looks (sorry!) makes for compelling viewing. Football is the best loved sport in the UK, and so provides a good route into the discovery of Paralympic activities for those with little prior knowledge.

The last time blind football caught the public’s attention to such an extent was probably when Paddy Power released this controversial advert in 2010 and Sainsbury’s approach to blind football, naturally, could not be more different. It evokes the skill required for the sport, provoking exactly those feelings of inspiration and patriotism that the best sponsorships should.

The 1 Million Kids challenge is an ambitious programme to promote Paralympic sport to the mainstream, and using Beckham as its Paralympic Games ambassador shows that Sainsbury’s is serious about trying to make this happen.

Sainsbury’s core asset might be the London 2012 Paralympic Games, but by creating content that combines this sponsorship with a superstar ambassador from outside the Paralympic world, they are truly maximising its impact.

By Jessica Enoch on January 25th, 2012

Tags: Celebrity, Content, David Beckham, Default, London 2012, London 2012 sponsorship, Olympics, Synergy Loves

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What Happened

Football, gaming and music became one in a brilliant piece of cross branded content from Umbro, the official kit supplier to the England football team. In conjunction with the Sony Xperia Play smartphone, the brand helped to facilitate a groundbreaking test into whether a football video game can actually be played out in real life.

Two 5-a-side teams were kitted out in Umbro branded strips and footwear, and led respectively by England striker Darren Bent, and Kasabian lead singer Tom Meighan. Darren and Tom controlled their teams using specially modified Sony Xperia Play handsets, to send commands to their players to run, pass, tackle or shoot. Check out the video yourself to see who came out on top.

Why We Love It

In the busy world of sports marketing and sponsorship, the battle is always on to deliver content that really affects the target audience. Successful sponsorship strategies are typically based around putting the consumer at the very heart of the campaign. How can we demonstrate true relevance for our customers? What can we give them to truly engage with our brand? Above all, how can we help them to actually care about our brand at all?

In previous editions of Synopsis, authors including Carsten Thode and Tom Gladstone have touched on how brands can use their audience’s passion points to really establish a compelling conversation.  The rationale behind this strategy is robust. Delivering content that is of genuine emotional interest to your target consumer will make them more receptive to absorbing your brand’s preferred messaging. It is a tactic employed by many a brand, but very few execute this as compellingly as kit manufacturer Umbro.

Unlike brands from other industries and sectors, clothing manufacturers don’t have to take quite the same leap to establish relevance in their chosen sponsorship market. Umbro, in common with Nike, Adidas and Reebok, are quite literally part of the fabric of sport. Fascinatingly, instead of resting on the laurels of those sporting credentials, Umbro repeatedly choose to go one step further by associating the brand with another major passion point – music. In this instance, they added a third layer through immersion with the video gaming world.

The history between Umbro and music runs deep, particularly over recent years. In 2010 the brand teamed up with British rock giants Kasabian once more, in an innovative launch of the new official England change strip, set to be worn in the upcoming 2010 FIFA World Cup in South Africa. Appearing back onstage for an encore at their gig in Paris, the band emerged clad in the brand new strip, which doubled as the official unveiling of the shirt. It marked the first time Umbro had departed from a traditional football player based launch, and emphasised the positioning of the shirt as part of the culture of football fandom.

Continuing this fusion of football and music, Umbro was again in the news in the New Year. London rapper Tinchy Stryder recently revealed that his new record “Why always me?” was inspired by Manchester City striker Mario Balotelli, who revealed a vest bearing the slogan after scoring in October’s Manchester derby. Umbro were quick off the mark to collaborate with the pint-sized musician, commissioning a special edition charity t-shirt featuring the now famous phrase, available exclusively at umbroteeshop.com.

Effortlessly finding executions that enable the brand to blur the lines between sport and popular culture, Umbro continues to deliver content that touches its audience on a number of levels.

By Donald Parish on January 25th, 2012

Tags: Content, Default, Music, Sport, Synergy Loves

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At the end of last year Synergy worked with Sky to launch the Sky Sports Scholarships. This programme supports some of Britain and Ireland’s most exciting athletes to help them fulfil their potential on the international stage and prepare them for life in the spotlight. Sky will tell the athletes’ stories through Sky Sports channels to build their profiles, engage its customers and inspire the stars of the future. Details of each of the athletes and the support Sky is providing can be found here.

Sky have been one of the leading investors in Sport in UK and Ireland for the past 20 years – not only through their broadcasts, but also through programmes like British Cycling, Sky Sports Living for Sport and the ECB Coach Education Programme. Sky Sports Scholarships extends this support to individual athletes, providing them with crucial funding (helping to cover the costs of coaching, training and competition), valuable mentoring support and media relations advice from Sky Sports News talent.

Eight of the 11 athletes were welcomed at Sky Studios on 2nd November for the announcement of Sky Sports Scholarships. The athletes completed live interviews on Sky Sports News, web-chats, green-screen filming as well as camera and social media training and a chance to meet their Sky Sports News mentor.  To see behind the scenes footage and more information about the Sky Sports Scholarships click here.

Having been so closely involved since the very beginning of the programme (working up the campaign strategy, developing the brand messaging, identifying the right athletes, negotiating the contracts, creating the activation strategy and managing all the logistics), it was great to see it finally ‘go live’.  And it is just the start of an exciting new component of Sky’s long term commitment to improving sport in the UK and Ireland at every level.

By Lisa Parfitt on January 25th, 2012

Tags: Content, London 2012, Sponsorship, Synergy

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Over a month on from the Rugby World Cup Final and the post mortems are just about complete. Global TV audiences of 4 billion have been reported, social media round-ups published, teams of the tournament have been selected by all and sundry, and the New Zealand Herald has discovered some other sports to write about. Only England seems relentlessly stuck in review and recrimination mode, with new personnel and processes being announced on a weekly basis. While the RFU sifts through the carnage of dwarf-throwing, ferry jumping, ball-swapping and under-performing, here’s a slightly lighter examination of the brand marketing activity that surrounded the world’s third biggest sporting event.

In the previous Synopsis, Synergy’s new head of content, Colin Burgess, outlined the key ingredients for successful content that will illicit the deepest audience engagement: authority, authenticity – and the holy grail of all marketing – making it memorable. Applying those criteria to sponsor content during the Rugby World Cup goes a long way to explaining why activity might or might not have resonated with rugby fans.

Authority first. This is largely determined by the content’s provenance – it needs to be produced and delivered by a trusted and credible source. Some brands activating around the Rugby World Cup have a natural advantage in the authority stakes for various reasons:

1) Their inherent role in the game and on the pitch (the likes of adidas, Nike and Gilbert)

2) Through their long-standing presence as a rugby sponsor (see O2, Guinness and Heineken)

3) By their connection with the host nation (for example Air New Zealand and Tourism New Zealand)

Throwing in a few brand ambassadors is another well-trodden path to creating or supplementing a brand’s natural authority and giving the content a credibility boost. A great example of this, and fantastic use of owned media, came from Air New Zealand, who painted their fleet black and produced a safety video featuring members of the All Blacks team. Nearly 1m online views for a 4 minute safety video. Job well done.

On to authenticity and content that connects through personal or social relevance. To get the kitemark of rugby authenticity, sponsors adopted a variety of techniques:

1) Showing an understanding and empathy for the particular humour, culture and spirit of rugby fans

2) Playing on the history and heritage of the game and previous tournaments

3) Tapping into events as they happen in the tournament to become part of the narrative of the Rugby World Cup

Below are Synergy’s nominations for the brands that most successfully delivered authentic content during the World Cup, embodying those three techniques.  But in keeping with rugby’s community spirit, please add your own nominations for the best brand content around the 2011 Rugby World Cup in the comments section below:

O2, with a tradition of giving free pies and pints to customers at Twickenham, adapted their customer proposition to fit early morning rugby viewing. Ashton donning an apron, Jonny making tea (after numerous practice sessions, no doubt), and Jonno with the control (no comment…). Relevant content from a long-standing rugby sponsor. If only it had been Guinness not Greene King in the breakfast packs…

Steinlager proved that an ambush marketer can still exhibit authority (what is more relevant to All Blacks supporters than beer, and a Kiwi brand at that?), authenticity (connecting through the collective anguish of New Zealand’s Rugby World Cup chokes) and a brilliant creative idea (reviving the Steinlager white can)…

Wilkinson Sword showed their quick thinking and wit by creating a pre-Final advert encouraging Lievremont to shave his ridiculous moustache.

It was precisely the fact that these campaigns came from a place of authority and authenticity that made them the most memorable.

But, all in all, the Rugby World Cup will not go down in the Sponsorship Hall of Fame as a high-water mark of sponsorship activity.  So what was missing from sports marketing activity and particularly content around Rugby World Cup 2011? The answer is ‘just about everything’ from the 4th Era of Sponsorship: interactivity, genuine collaboration and contribution from fans within brand campaigns (beyond the standard encouragement to tweet a hashtag…), exciting use of mobile, and memorable, game-changing innovation.

Let’s hope brands were keeping their powder dry for 2012, and the unprecedented marketing spend we are going to see around the Olympic Games.  And let’s also hope that by Rugby World Cup 2015, we’ll be seeing more innovative, truly engaging and memorable content than this:

By Tom Gladstone on December 6th, 2011

Tags: Advertising, Brand marketing, Branded content, Content, Default, Rugby, Rugby World Cup, Synergy, Synopsis, World Cup

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What happened

The new adidas f50 miCoach is the first ‘boot with a brain’. The new boot integrates a miCoach Speed Cell into a cavity in the sole which captures and records 360 degree movements and key personal performance metrics.

The boots capture data including speed, average speed, maximum speed, number of sprints, distance, distance at high intensity levels and active training time, which it then transmits to tablets, PCs and Macs using a wireless link.

The miCoach internet platform allows players to upload, track, analyse and share their miCoach data. Once the sole preserve of sophisticated GPS systems, this allows any park player to monitor their performance, identify areas of improvement and compare their stats to those of their mates, teammates and the real professionals.

And as each player improves their performance on the real pitch, they reap the benefits on the virtual one.  ‘Avatars’ (virtual personas) take part in a new social football video game – and the only way to build your avatar’s skills and level up is by doing the work in the real world.  ‘Gamification‘ is a great way to engage this target audience and adidas have nailed it.

The brand has teamed up with Lionel Messi to launch the boots. He teased the new bright red and yellow f50 boot for the first time during Argentina’s friendly against Nigeria earlier in September but officially unveiled them at the 2014 FIFA World Cup qualifier in Colombia on 15 November.

Leading Premier League players, including Luis Suarez, David Silva, Samir Nasri, Ashley Young, Emmanuel Adebayor, Stewart Downing and Gareth Bale have put the smart boot to the test during training sessions in recent weeks before wearing them competitively for the first time this month.

Why we love it

This is the biggest innovation in football boots since adidas launched the Predator.  But, with its integrated digital and social elements, this will have a far broader and deeper impact.

For the first time, it gives every player the ability to analyse their own performance, track improvements  and compare themselves to not only their mates, but also some of the greatest players on the planet. It is this integration of both professional and amateur players and an accessible, easy-to-use platform, which incorporates social media, that creates a truly unique and engaging brand experience for the consumer.

By putting ‘performance’ at the core, adidas enhances their positioning as the world’s leading performance brand.  No matter what your ability level is from occasional 5-a-side player to Lionel Messi, there is always room for improvement and adi will help you get there.

This ‘boot with a brain’ creates engaging content and puts adidas at the centre of a global dialogue around performance. It has brought together football’s elite level with its grassroots in a way that pushes the thought that adidas enables you to be the best you can be.

What the brand says

The adidas vice president of global football, Markus Baumann, says ‘We have been working to develop a boot with a brain for some time and what we have produced will revolutionise the football industry.’ He goes on to say ‘What makes the boot unique is that for the first time you will be able to compare yourself to some of the best players in the world.’

By Mike Russell on December 6th, 2011

Tags: Barclays Premier League, Celebrity, Content, Default, Football, New Product Development, Social Media, Synergy Loves, Synopsis

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Content forms an integral part of our work; understanding the factors regarding emotional and intellectual engagement with an audience are important in order to create meaningful experiences. The aim of this article is to trace the evolution of content creation and delivery in light of advances in technology and changes in social activities; hopefully giving some useful insight into options we have for our clients when planning campaigns.

“My biggest competitor today is someone with an idea”

Nabil Sakkab – Head of Research & Development, Procter & Gamble.

TV Content

In the days when the only mass media was broadcast and print, content producers had a one-way channel to engage their audience.

Typically, audiences respond best to content that carries authority (from factually trusted sources such as the Government) or authenticity (content that connects through personal or social relevance).

Successful TV has both authority and authenticity and the really successful ones are memorable – generally through well-executed, great ideas that appeal to the emotions (through shock or comedy).

A good example is Keira Knightley’s Women’s Aid commercial:

The production values are high, the storyline is strong and the effect of the film is to shock; but if we do not remember the website listed at the end, once the ad finishes we are left shocked but no longer engaged.

Internet content

With the arrival of YouTube came Manic Dog, Mystic Cat and endless wedding carnage videos. However, once TV producers started to talk with web developers (with the aid of a translation service) the result was a subtle shift in the style and format of programmes.

Interactive software has enabled content producers to give audiences a different experience; multi-layered options in story, format and delivery that no longer depend on high production values but instead rely on engagement through information and choices.

The Government anti-knife crime video campaign, ‘Choose a Different Ending’, is a good example of informed choice given to an audience:

Due to the interactive nature of the viral video, the user/target audience is forced to think about knife crime and the choices they are being asked to make. Each decision is then brought to life in the video, offering an insight into the consequences of carrying a knife. This is a good example of a campaign initiative that can only work online, as it relies on audience interaction.

The video engages the target audience in several ways:

- It is shot from an individual perspective i.e. the player sees the world through the eyes of one person

- It is shot on a council estate and then in the surrounding areas (park, nearby roads), so that the location is a familiar one to the target audience

- The cast is formed of the target audience, ensuring that the language and dress code would also be recognised by this audience

- The video was created with the aid of the target audience which helps with authenticity

Paid, owned and earned

For a while we settled into the comfort of three areas where content would be delivered and debated:

• Paid: TV commercials
• Earned: Comments on a YouTube video
• Owned: A company’s website

 

Of these three areas, earned has proven to be the most valuable as it carries authenticity through endorsement from peers.

Once hit counts and comments turned into real currency, producers soon realised that success with the audience required more than simply being in the same space, even if the content was clever or well-produced. It became clear that the appropriate tone, language and social context were essential for success.

Take the Government swine-flu film, 2009:

This was a TV ad that was also delivered and promoted online, receiving a whopping 380 hits on YouTube. The ‘Catch it Bin it Kill it’ message was generally dismissed as something for other people (perhaps the penalty for wearing bad jumpers in lifts).

The Government then commissioned a viral video to deliberately spoof the official one, involving actors from the target demographic and contemporary music. The result is much more fun.

Same message; different style (smaller budget); 1 million hits on YouTube. Enough said.

How we consume media

Almost more important to ‘where’ people are watching their videos is ‘how’ people are watching them.  This has an effect on the creative and production process.

Viewing habits can be grouped into three main types of activity:

- Snippets (spontaneous media activity)

- Boutique (speciality media searches)

- Catch-up (fitting TV schedules around our own lives)

A recent survey of 1,300 mobile Internet users below the age of 25, showed that most use a mobile device to talk to friends about the show they are watching, a trend known as ‘Social TV’.

Social media

Social media has altered the definitions of paid, earned and owned media or at least has blurred the lines between them. Now, the challenge that agencies face is figuring out how to integrate all three forms of media for maximum effect.

After all, social content, by definition, can lack authority but it has authenticity because it establishes relevance and context with our friends and our surroundings.

Let’s have a diagram.

Sponsorship events

We know there are Fans (consumers) who have Passions (Sport, Music, Art). Sponsored activities provide the magical third piece of the puzzle – the Location. This is not just the location of the event, but, thanks to mobile phones, the location of fans too. And this is powerful intelligence regarding media capture and distribution options.

Radiohead’s concert video shot in Prague in 2009 by 50 fans on Flip cameras makes you feel like you are standing amongst the crowd:

It appeals to fans because it was made by fans, contains fans and gives the fans that couldn’t go the feeling that they were there.

And the effects go beyond the concert. The video was endorsed and published by the band; further projects have been planned by the fans that in turn become a part of the history of the band, strengthening the relationship between all concerned.

The Social challenge – the media ecosystem

The goal is to connect the dots and integrate all media for maximum results.

It is not just about producing content for an event or campaign but to inspire the target audience to contribute, to collaborate and comment beyond the life of the event.

The media can take on a life of its own, especially if there are core community and social values – a mini ecosystem that can run beyond the campaign.

Mobile

Mobile is ever-increasingly becoming the medium of choice, particularly for image capture and Geo-positioning. According to Comscore, in the next 12 months:

‘We predict more than half of all mobile consumers will have access to mobile media, largely driven by growing adoption of smartphones. Identifying the synergies that exist between all consumer touch points – traditional PC internet, mobile media (via app and browser), tablets, etc. – and understanding how consumers use these devices to fulfil different needs and convenience levels will be of critical importance to marketers.’

How does all this affect production for Synergy Clients?

Social / mobile media is very powerful but it often requires a paid spark.

Synergy already produces world-class output and my goal is to bring broadcast, online and social production and planning experience into close proximity with the Synergy team and clients hopefully resulting in:

- Real-time intelligence on media options available

- Advice on production and delivery techniques, and suppliers to maximize creative impact

- Guidance on delivery options, channels, asset management (now and future) and measurability. If they are managed, assets can be re-purposed, like this COI text driving radio ad that was repurposed (very cost-effectively) as a viral video simply by adding graphics

Here is fifteen years of TV and web production distilled into my simple media AIM chart:

In Summary

- Content has developed from a one-way communication to an interactive conversation endorsed and measured through social reference

- The balance  of emotional, intellectual and social engagement should be carefully planned depending on the target audience and mediums available

- Technology and innovation drive the reach of our work but synergy between content producers and audiences fuels its impact

By Colin Burgess on October 13th, 2011

Tags: Advertising, Alcohol, Branded content, Celebrity, community, Content, Default, Digital marketing, Facebook, Media, Sponsorship, Synergy, Synopsis, Television, Viral Marketing, YouTube

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Memorabilia. The ultimate demonstration of fully committed fandom, right? Now I’m not talking about the typical million-odd replica shirts sold each year by Manchester United; I don’t even mean the larger share of these that sell featuring a certain Wayne Rooney’s name and number on the back; no, I’m talking about the real up-close-and-personal stuff: Botham’s bat, Pele’s Pumas or Tiger’s tee-peg.

You name it, someone out there will probably try to buy it, sell it, or, in the case of OJ Simpson, nick it. Allegedly. So what’s the fascination with collectibles, and why will ordinarily sane people part with extraordinarily daft amounts of money to own them? To me it’s about either possessing a tangible part of your hero, a slice of sporting history…or, and this is where the big bucks come into play, both.

In terms of sporting collectibles, baseball rules the roost; from the $10,000 spent by chewing gum maker Curt Mueller on a piece of spent gum from Arizona Diamondbacks Luis Gonzalez, to the ball struck by Mark McGwire for his record-breaking 70^th home run in 1998 – bought by comic book creator Todd McFarlane for a staggering $3.05m. Especially staggering when you consider the record was subsequently tainted by McGwire’s admission of steroid abuse during that season…the baseball shedding two-thirds of its auction value. Less home run, more own goal.

But if you think that sports fans have the market cornered (as well as signed, framed and independently authenticated) – think again. It’s the movie buffs that really know how to splash the cash to get their hands on a piece of Hollywood heroes or history.

In 2008, a miniature TIE Fighter model spaceship from the original Star Wars movie sold for over $400,000 and Luke Skywalker’s lightsaber made almost a quarter of a million dollars. Surprisingly though, in the memorabilia stakes, chic overcomes geek, with Audrey Hepburn’s Givenchy dress from Breakfast at Tiffany’s selling for just under $1million and James Bond’s gadget-filled Aston Martin DB5 going for $4.1million.

What, might you ask, has any of this got to do with marketing, per se? Well, if you need to ask, then you obviously haven’t seen the recent Nike Mag campaign.

For those of you not aware, Nike Mags were the futuristic sneakers worn in Back to the Future II by hero Marty McFly when visiting Hill Valley, year 2015. For a quick reminder…

The self-lacing, self-illuminating hi-tops went on to become the most sought-after movie footwear since Dorothy Gale’s ruby slippers, whilst creating veritable product placement lore for their creators, Nike.

Many have crudely tried to repeat the trick, most notably Will Smith’s Converse-obsessed lead in I, Robot and, subsequently, the Puma-wearing inhabitants of The Island. Given that each member of the latter’s identically-shod population is, in fact, an irretrievably doomed clone of a corporate paymaster, you have to think that Puma really should have read the script before involving themselves.

What sets Nike apart from the aforementioned brands is that the trainers worn by Michael J. Fox’s character were simply an ‘ain’t-it-cool’ vision of the future for the movie’s teenaged audience, appropriate to Nike’s own brand trajectory; they weren’t linked to part of a specific marketing campaign, and were categorically not made available for purchase by their makers.

Until now.

Hot on the heels of Total Film’s 2010 ‘Future Day’ hoax, forums were buzzing earlier this year with the rumour that Nike had taken out a patent on an ‘automatic lacing system’. Nike sneakers with power laces on their way? Not quite, but an ingeniously timely tease nonetheless.

In fact, the Oregon-based sporting superpower had finally chosen to make film buff dreams a reality, by producing a limited run of 1,500 pairs of ‘2011 Nike Mags’.

With illuminated LEDs that can be recharged after a long day switched on in their display cabinet (as though anyone is actually planning on wearing these) the 2011 models are, in fact, not of the self-lacing variety. This is rather unsubtly explained courtesy of the movie’s co-star, Christopher Lloyd – AKA Doc Brown – in the video below, where it becomes clear that said technology will only be available in 2015 (the year he and Marty visited in BTTF2), and that the DeLorean time machine has erroneously brought him to a point four years too early.

So, after all the hype and fervour, how can I get hold of a pair, you ask? Well, unfortunately you’ve already missed the boat: the entire lot were auctioned off over a 10-day period on eBay in early September. Although bidding started at $0.99, over-excited demand amongst collectors and scalpers alike saw standard prices kick off at around $4,000. Who pays $4k for a pair of slightly ugly-looking trainers? Well, no one, it would seem. The first pair actually sold for the princely sum of $37,000 to one Patrick Chukwuemeka Okogwu – that’s Tinie Tempah to you and me. His PR or Nike’s…it’s hard to tell.

But never fear: Nike’s ruse was all in a very good cause (besides fleecing a few overpaid musicians). It turns out that the brand had partnered with the Michael J. Fox Foundation for Parkinson’s Research, all profits from the auctions going direct to the organisation.

Nike (with a little help from eBay) capitalised on the perfect storm of memorabilia-hungry Back to the Future fanboys, obsessive boxfresh sneakerheads and understandably fervent supporters of the Parkinson’s research projects – raising $5.7million in a mere 10 days. This was doubled to $11million by the ubiquitous Google, whose co-founder Sergey Brin has pledged to match donations to Fox’s foundation until 2012 to the tune of up to $50million.

Nike has demonstrated just how far ahead its thinking is from its competitors’ in respect of memorabilia, limited edition wares and product placement (even retrospectively). And who’s to say that the ‘2015 Nike Mags’ won’t be released to the general public in four years’ time anyway?

They’ve hit the sweet spot between collectible and commodity, and through the nostalgic lens of one of the most popular movie franchises of all time, have delivered a lesson in slow-burn brand marketing.

But coming back to the crux of the argument, people will do anything for their own part of an image, an icon, a moment or a man – heart over head, irrational and absurd. As Huey Lewis once put it: that’s the power of love.

By Jonathan Izzard on October 4th, 2011

Tags: Brand marketing, Celebrity, Charity, Content, Default, Digital marketing, Film, New Product Development, Viral Marketing

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Sponsorship is dead, long live sponsorship

Those of you who are regular readers of Synopsis may have spotted a pattern. The lead articles are not Synergy’s random musings but rather the building blocks of a bigger story about the new rules of sponsorship.

But before we get to the rules, a little bit of context. Like all marketing disciplines, sponsorship has evolved over time…but every now and then, there is a paradigm shift which generates an explosion of innovation and introduces a completely new way of acting. Excitingly, we have entered one of these new eras – the 4th Era of Sponsorship.

Below is a rough timeline of how the Sponsorship Industry has evolved. There is never a clear line in the sand to separate the various eras (and of course there are always sponsorship programmes that are ahead of their time), but to keep things simple, they can be broadly separated into decades.

1970s: The Dark Art

The very beginnings of the sponsorship industry were characterised by informal deals done on a handshake in smoke-filled rooms — often literally smoke-filled, as much of the early days of sponsorship were driven by cigarette brands putting their brand on the side of fast cars to circumvent advertising restrictions.

1980s – 1990s: Off-the-Peg

Patrick Nally is credited as being the founding father of modern sponsorship. His ground-breaking partnership deal with Coca-Cola for the 1978 FIFA World Cup effectively ‘invented’ the concept of a rights package. This has set the template for how sponsorships have been packaged and sold by rightsholders ever since.

2000s: Tailored

Brands started to become much more sophisticated and proactive in terms of how they approached sponsorship. No longer was it thought of as a collection of off-the-shelf rights or as a separate marketing channel, but rather as an asset that could be integrated into the overall marketing mix and used to increase the effectiveness of the brand’s marketing activity.

2010: Social

The 4th Era is the “Social Era” for two reasons. Firstly, it has been enabled by social media which has allowed people (and brands) with shared interests to engage with each other at a scale and depth that has never before been possible. Social also refers to a sense of ‘Higher Purpose’ – the ability of a sponsorship programme to connect with its audience by delivering something that really matters.

The Rules of the Social Era

Moving to the Social Era has changed the game of sponsorship and everyone can benefit from knowing the new rules. We have analysed hundreds of best practice case studies from the world of sponsorship and beyond to identify and codify the keys to success in the Social Era.

We have been examining these new rules one by one over the past 5 months but now it is time to bring them all together.

It’s as easy as ABCDE…

Rule 1: Authenticity

Endorses for Courses by Jon Izzard

The best sponsorship programmes, the ones that really resonate with the audience, feel completely natural. The brand simply feels at home in the space. Think of Red Bull and extreme sports, Cartier and Polo, Robinsons and Wimbledon, Unicef and FC Barcelona, Coca-Cola and the Olympic Games, Moët & Chandon and F1. There are loads of sources of authenticity: products, geography, heritage, brand message and simple longevity.

Some brands have to work hard to establish authenticity in a given space, but it is imperative that they do because the very audience that a sponsor is trying to connect with can see through an imposter straight away. Skoda’s sponsorship of the Tour de France provides a great example of a brand working hard to establish credibility in a space where its source of credibility may not be immediately obvious.  Brilliant:

Rule 2: Beyond your Brand

What Can Sponsorship Learn from Farmville by Liz Brown

Sponsorship is about a brand becoming a natural part of their customers’ lives — but the audience needs a reason to invite a brand into their lives.  Brands that view the relationship with their audience as a one-way value exchange and think only in terms of “what will we get out of it”, have no chance of forming the kind of relationship they want. Again, there are a number of ways that brands can demonstrate “Beyond your Brand” thinking, focusing on delivering benefits to their customers (O2 Priority), the property (Converse and London’s 100 Club) and society as a whole (RBS RugbyForce).

Rule 3: Content

Is Content Really King by Ben Wilkinson

Consumers want to learn, laugh, discover, share, be entertained and be inspired.  And they want to do all these things around topics that are of specific interest to them.  That is what sponsorship allows you to do: create relevant content around your audience’s passion points.  But brands have to be creative to capture attention — posting a video of “talking heads” on YouTube and hoping for the best is not enough.  Great content is about innovation.  It’s about finding something that connects and resonates with your audience and providing it how they want it, when they want it and where they want it.

Our favourite example of this is Converse Domaination — a campaign that not only puts great content at its heart but also shows a perfect understanding of its audience.  Enjoy.

Rule 4: Dialogue

D is for Dialogue by Carsten Thode

Talking to each other, sharing ideas, working together, creating things, discovering  new stuff,  having fun, laughing, crying, flirting, arguing – everything that makes life worth living is built on our ability to actively engage with each other. Why should that be different from the relationships we build with the brands in our lives?

Yet for most of its history, marketing has been pretty much a one-way conversation where brands tell you what they want you to know and the customer has no way of talking back.  However, the digital age, and particularly the social media age, has smashed through the barrier separating brands from their consumers.

Now it is possible to source brilliant ideas from your customers such as Pepsi Refresh and GE Ecomagination, or to tailor your marketing in real-time to reflect input from your customers. The Old Spice Man is a classic case in point of how much more engaging the conversation becomes if you give your customers a voice.

Rule 5: Entertainment

Passion Pointers by Tom Gladstone

Sport has a particular ability to evoke strong emotions through its personal stories of courage, inspiration and determination; through its inherent unpredictability, excitement and drama. Those emotions are an essential component of successful sponsorship – and are as relevant across other sponsorship platforms (music, film, fashion, art) as they are in sport. Harness the emotions correctly, and your consumers will add the catalyst of conversation.

But while simply being visible within a passion point might increase the chances of getting noticed, it doesn’t win a place in consumers’ hearts. There has to be active emotional involvement, not just proximity or presence — engagement not impressions. Whether brands capitalise on moments of high emotion or they tap into the core emotional sensibility of the passion point, anchored in anticipation, pride, patriotism, celebration, or even pain, they all need to exhibit genuine empathy and understanding.

This rule is articulated nicely by Mark Harrison, Chair of the Canadian Sponsorship Forum: ‘You can’t manufacture emotion. It’s already there. When you find it – just find a way to trigger it; tap into it; fuel it; and watch it grow into something remarkable.’

Using ABCDE

ABCDE is not a menu, where you can choose one or two elements to focus on. Rather, a great sponsorship programme will deliver against all the rules of the 4th Era.

Obviously, this framework isn’t rocket science, but at Synergy, we have found it to be incredibly useful as we advise our clients at every point of the sponsorship process.  We use it not only as a kind of checklist to diagnose where we are strong and where we need to work harder but also to ensure that all elements of the sponsorship programme - from creating the strategy and identifying the right assets right through to the activation – deliver the ABCDE.  So, before signing off, here are a few ways that it can be used to make your sponsorship programmes even more powerful:

1. Articulate specifically how you are using sponsorship to deliver all elements of ABCDE. Sponsorship strategies should use deep audience insight and a clear understanding of the business and brand to ensure that you are using sponsorship as effectively as possible in the 4th Era

2. When making the decision to acquire a new sponsorship asset, make sure that there is a concrete plan in place to deliver the ABCDE. Use it as part of the screening process and answer questions like: “What gives my brand authenticity in this space? How can I build or acquire authenticity?”  “What is the higher purpose of the sponsorship?  How are we adding value?”

3. When creating activation plans, be specific about which elements of ABCDE you need to focus on and how you will be able to deliver them.  For example: “How can we stimulate dialogue amongst our audience?  What role should our brand play in that conversation”

4. Factor ABCDE into your measurement. Create specific targets around each element and evaluate your success at achieving them.  Where do you have to work harder?

© Synergy Sponsorship a trading division of Engine Partners UK LLP 2011.  All rights reserved

By Carsten Thode on September 1st, 2011

Tags: Advertising, Brand marketing, Branded content, Communications, community, Consultancy, Content, Default, Design, Digital marketing, Event management consultants, Event management service, Experiential marketing, Food & Drink, Football Sponsorship, Olympic sponsorship, Olympic sponsorship consultants, Sales promotion, Sponsorship, Sponsorship consultancy, Sponsorship consultants, Sport, Synergy, Synergy Loves, Synopsis, Twitter, Viral Marketing

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What happened

Tourism Toronto and Tourisme Montreal have erected “The Cheating Wall” as their newest campaign to promote tourism between the rival major Canadian cities.  The new marketing programme, developed by Crispin Porter + Bogusky Canada, is encouraging residents of the two cities to have a summer fling with one another.

The Cheating Wall consists of separate HD video panels, located in high-profile locations in the two cities. Each wall is equipped with its own camera, microphone, sensor and speaker, enabling residents of each city to engage in live video chats and participate in a series of scheduled events, in real time.

The insight behind the creative concept is driven by the long-standing rivalry between the two cities, which is driven by the two cities’ statuses as Canadian business hubs and, of course, the rivalry between the two ice hockey teams, the Toronto Maple Leafs and the Montreal Canadiens.  It has resulted in a common perception that any visit to Montreal or Toronto is viewed as a ‘betrayal’ of your home city.

The Cheating Wall has been installed in the TIFF Bell Lightbox in downtown Toronto, and at 350 de Maisonneuve Boulevard in Montreal. The live interactive portals are open for live chats between 6am and 2am, and also host a number of live events such as “Tai Chi at the Wall” and “Street Magic”, as well as fashion and comedy shows, amongst numerous others.

The campaign is also available to view online at TheCheatingwall.com, and TrompeTaVilleMuramur.com, both of which link to Facebook pages where visitors can win flights to the respective cities, courtesy of Air Canada.  Participants are encouraged to share their experiences on Twitter, using the hashtags #cheatingwall and #trompetaville.

The initiative is being supported by transit shelter and poster ads in Zoom Media’s resto-bar network, which feature QR codes that take users to the Cheating Wall’s Facebook pages.

Why we like it

This live interactive portal provides a new and innovative way of promoting tourism. Rather than the typical tourism campaigns involving scenic landscapes and cheesy poses, this avant-garde campaign gives the users a corporeal, almost voyeuristic look into the lives of the other city.

By engaging the consumers and actually tapping into their personal interests, rather than forcing them to withstand a corny commercial or print ad, The Cheating Wall brings a whole new meaning to conventional advertising.

With its catchy and risque name, visual appeal, interactivity, enticing social media incorporation, and its ability to feed the voyeuristic tendencies of our contemporary world, this is the tourist campaign of the future. The annihilation of time and space gives us a live window into these two cities.

What the brand says

“We wanted to work on improving the travel between the two destinations,” said Tanya Churchmuch, assistant director, international relations at Tourisme Montreal.

“We wanted to remind people that there are two amazing destinations that are very different from each other and offer extremely different things to do, but are very close and very cool cities. You don’t have to go thousands of miles away to have a great experience.”

Let’s hope other cities think it’s as great as we do.

By Melissa Oberman on September 1st, 2011

Tags: Blogging, Communications, community, Content, Default, Facebook, Synergy, Synergy Loves, Synopsis

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