In a year of huge cultural, historical and sporting relevance, brands will be (and already are) fighting for ‘white space’ and unique ways to engage with the British public. During this very busy year the strategy and tactics that brands choose are critical, which is why we decided to use this Synopsis to look at some of the activation trends we are expecting to see in 2012.

At a macro level, experiential marketing (EM) is a growth trend in itself . Experiential specialists have long debated the need for integration with digital media to extend the reach of the live activity beyond a single interaction. Momentum has been driven primarily by the growth of social networks, which provide longevity, an extended audience and a measurement tool for the effectiveness of such campaigns.

Marketers are more concerned than ever about customer experience and innovation, but with a need to find simple, differentiating tactics, expect 2012 to be a year of the ‘Ts’.

TECHNOLOGY

RFID (Radio Frequency Identification)

RFID is a system that can transmit the identity of a person wirelessly using radio waves.  A portable device (for example a wristband, PDA, card, smart phone or even just a sticker) automatically transmits the data to an RFID reader, where it is then processed.

RFID has been used for many years - in fact, you may be using it in one form or another every day. I used RFID technology at least five times before I reached my desk today via my Oyster and Engine building access cards.  In 2006, the Emirates Stadium opened with an electronic ticketing system and members of ‘The Arsenal’ use their membership cards to enter the stadium, removing the need for gate security staff.

The ability of RFID technology to unite live and digital, by allowing consumers to share a real-time brand experience and messages in a controlled fashion with social networks, has seen the technology flourish.  At the recent Smirnoff Nightlife Exchange London,  RFID technology was implemented for guests to share their real time nightlife experience on Facebook. After a simple registration process guests could ‘check-in’, ‘like’ and post photos directly to their walls by tapping their RFID wristbands on ‘Facebook Interactive Pods’.  All posts were predetermined by Smirnoff which provided an element of controlled messaging. The event was amplified to 1.6 million people on Facebook. Laura Moody of Blondefish, the event technology company who deliver this RFID solution for Smirnoff comments:  ”The use of RFID technology in the event space is delivering  powerful results for both the live audience and brand sponsorship. Consumers and brands are embracing the way RFID can deliver a more personal, memorable and interactive live experience. As guests share their experiences on social media they become advocates for the brand, delivering huge levels of online brand amplification.”

It is not only events that are seeing the benefits and word-of-mouth that RFID can offer. In 2011, Ushuaïa Ibiza Beach Hotel installed Facebook pods for guests to “make all their Facebook friends jealous.”

With the costs of RFID coming down and the possibilities endless, there are some exciting developments that could change the face of experiential marketing.

Music festivals are quickly discovering the benefits of using RFID.  It is making ticketing and admissions more efficient, while ‘cashless’ payment methods are reducing security problems (there is no need to carry a wallet), driving purchases and allowing brands to track spending patterns.

The ability to analyse individuals’ purchasing patterns allows a brand to deliver personalised content and offers.  This not only drives spend (Mastercard in Canada has seen a 25% increase in spending by users of its RFID credit cards), but can also make customers feel more connected to the brand.  Minority Report’s vision in 2002 of personalised advertising seemed something for the very distant future – but RFID is bringing it closer.

Augmented Reality & Blippar™
Image recognition is another way to connect the real world to the virtual one and 2011 saw plenty of brands experimenting with QR codes.  However, it is safe to say that QR codes haven’t exactly set the world alight – usage has been low and according to a survey of 794 online respondents by Simpson Carpenter, just 36% of consumers know what QR codes are for, while only 11% have actually used them.

However, 2012 could be the year that Image Recognition finally takes off, thanks to Blippar™ – the 2.0 QR code. Blippar uses your phone’s in-built camera to bring a static image to life and provide an interactive experience. The difference between this and a QR code…the ‘wow’ factor.

Having previously used QR codes, Domino’s wanted to step up the innovation and required a more dynamic tool. Its current Blippar™-powered campaign promotes the brand’s ’555′ deal. Consumers simply hold their smartphone up to a Domino’s poster and it comes alive, allowing them to download deals, get the Domino’s mobile ordering app, become a Facebook fan and find out more about their local store.

KitKat are giving customers the chance to vote for their favourite new flavour by scanning posters using the Blippar™ app. The brand is also cleverly integrating geofencing into the campaign so that customers will be alerted whenever they are within a certain distance of a store which sells the  KitKat Chunky flavour they voted for.

Sponsorship activation can really benefit from the ability to dynamically interact with static branding. We are not expecting Blippar™ pitch logos quite yet, but over the next few years we will certainly see the decline in static stadium and event branding and advertising. In January alone a number of big brands have started to use Blippar™, and expect loads more to follow during the rest of 2012.

THEATRICS

With an influx of 2 million tourists to London, there is a huge opportunity for brands to engage with consumers in 2012. Brands will need to be clever to cut through the noise, and ‘drama’ can provide the essential memorable hook for consumers.

Flash mobs
Flash mobs bring an experience to people in unexpected moments. Flash mobs are essentially a group of people getting together to do something unexpected, before quickly dispersing. They are becoming more and more popular, bringing a sense of wonder to those that encounter them. Brands have harnessed the power of flash mobs to engage with customers and create interesting content and brand experiences, as T-Mobile showed with their famous ads.

Flash mobs don’t require a lot of money, making them an ideal tactic for a small business, or when budgets are squeezed. The beauty of Flash mobs is their complete integration with social media and their potential to go viral and provide entertainment to not only the people who were there, but those who want to watch and share.

Boris Johnson is obviously a Flash mob fan:- the Mayor of London is using them to promote London as a city of history and culture during the Cultural Olympiad this summer. Mark Rylance, one of Britain’s greatest Shakespearean actors, and his crew of 50 actors (all disguised as ‘normal people’) will stage ‘Flash performances’ of sonnets and speeches.  The unexpectedness of the experience will make it unforgettable for the people involved, while the content (both the planned scripts and unplanned audience reaction) will undoubtedly be shared around the world.

It is not a leap to imagine brands considering this as an opportunity for engagement during the Games, with consumers themselves (if wowed by the experience) providing the communications medium. There are, however, a few rules to making a flash mob successful and preventing this looking like a poor ‘am-dram’ performance:

1) Simplicity & originality for maximum impact

2) Good quantity and quality of ‘performers’ recruited for wow factor

3) Participants and location must blend together for the element of surprise

Sadly Qantas didn’t follow these simple rules for this effort to promote a new route:

Pop Ups

2011 was the year of Pop Ups, and we think that this trend will continue to grow in 2012, particularly with available commercial property sitting vacant. Pop Ups are by no means a new phenomenon with restaurants, shops and galleries embracing them; however, it is now brands that are starting to realise the benefit of a temporary location that makes a statement, delivers an immediate impact and captures the consumer’s imagination. Combine a Pop Up with an event drawing millions in attendance and you have a powerful brand experience.

In 2011, Chanel took Pop Ups to a new level with the arrival of the Hollywood glitterati for the Cannes Film Festival. Golden mosaic-tiled walls, dedicated make-up and nail bars, an exhibition space of Chanel gowns and suits previously worn by actors, and a private lounge on the first floor with views of the red carpet leading up to the Palais des Festivals all helped to deliver the ultimate Chanel experience.

This summer we will see a plethora of Pop Ups appearing across London and much can be learned from those that have gone before them.

1) Locations. Good footfall, transport links and signage will benefit the Pop Up with a steady stream of customers. However, some of the more interesting locations aren’t on the high street, in which case building a strong communications programme and integrating with social media and technologies such as location-based services are essential

2) Content. Build a story. Offer a unique take and provide a new way for customers to consider the brand. New content will give the feeling of exclusivity

3) Innovative branding and stylish fixtures including digital media

THROUGH THE LINE INTEGRATION

So who will be the winners in 2012? From our perspective it will be those that have developed personalised, innovative, simple and, most importantly, integrated experiential campaigns.

Nike has made a strong start in the battle of the sports brands with its #makeitcount campaign. It is a brilliant example of a campaign which fully integrates ATL, experiential and digital to deliver great content and brand experiences.  The campaign uses simple, standout photography and video to deliver a powerful message and a simple call to action…how will you #makeitcount in 2012?

But the really exciting thing is the way Nike has integrated experiential and social media into its campaign and made it relevant for everyone from elite athletes to gym dodgers (like me).  Customers are invited to have their picture taken by a professional photographer in the style of the campaign and are given the chance to create a handwritten pledge as to how they will #makeitcount.  The photo and message are not only shareable via social media channels, but will be displayed outdoor as part of the campaign.

@Nike has created its first single, dedicated Twitter feed. So far over 60,000 people have responded to the cry with #makeitcount. The first tweet on this account is from Nike founder Bill Bowerman: ‘If You Have A Body, You Are An Athlete’.

And, if you are ever in doubt that simplicity provides impact, check out another offering from Nike:

Experiential has always been able to deliver powerful brand experiences.  The issue has been the reach and the fact that it has only ‘touched’ relatively few people. But as we can see, digital and social media channels are unlocking the full potential of experiential marketing by extending this reach exponentially.

And, of course, the power of sponsorship is that it gives brands the content and access they require to create experiential activity around their customers’ core passions.

By Lisa Parfitt on January 25th, 2012

Tags: Advertising, Branded content, Content, Digital marketing, Experiential marketing, Facebook, Flash mobbing, London 2012, Mobile, Synopsis

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What happened?

In order to celebrate 100 years since the creation of the Spirit of Ecstasy, our fellow ‘Engineers’ ‘Partners Andrews Aldridge’ and Rolls-Royce commissioned the British photographer Rankin to capture 100 contemporary images of the female form that are inspired by Rolls-Royce’s renowned symbol, including her power, speed and beauty. In his own words, this was “one of the biggest projects (he) has ever taken on”. The stunning collection of prints were shot over the course of the year and hosted exclusively at Rolls-Royce Motor Car events and dealerships throughout the world including London, LA, Beijing and Sydney, finishing in Cologne this month.

Why we love it

Firstly, we feel the partnership between Rankin, a modern British style-icon, and Rolls-Royce, a brand that represents both classic British craftsmanship and contemporary engineering, is spot on. A brand like Rolls-Royce needs to strike the balance between reinforcing its heritage without overly relying on it, and this modern celebration of the centenary of its ‘Spirit of Ecstasy’ strikes this balance very nicely.

By teaming up with Rankin, Rolls-Royce have also created a fantastic platform to create original and stunning content for their upmarket target audience, who are likely to be passionate about the arts and the work of the ‘in vogue’ photographer. Most importantly, going forward, these images have also given Rolls-Royce the opportunity to create some unique DM material to send on to their customers, a nice way to get into the hearts and homes of their most valued clients. Ultimately, one of the most important roles of a succesful partnership is to give the comms of a brand a lift; and these amazing photos most certainly do that.

By Matt Kiernan on January 25th, 2012

Tags: Advertising, Art & Design, Branded content, Synergy Loves

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Over a month on from the Rugby World Cup Final and the post mortems are just about complete. Global TV audiences of 4 billion have been reported, social media round-ups published, teams of the tournament have been selected by all and sundry, and the New Zealand Herald has discovered some other sports to write about. Only England seems relentlessly stuck in review and recrimination mode, with new personnel and processes being announced on a weekly basis. While the RFU sifts through the carnage of dwarf-throwing, ferry jumping, ball-swapping and under-performing, here’s a slightly lighter examination of the brand marketing activity that surrounded the world’s third biggest sporting event.

In the previous Synopsis, Synergy’s new head of content, Colin Burgess, outlined the key ingredients for successful content that will illicit the deepest audience engagement: authority, authenticity – and the holy grail of all marketing – making it memorable. Applying those criteria to sponsor content during the Rugby World Cup goes a long way to explaining why activity might or might not have resonated with rugby fans.

Authority first. This is largely determined by the content’s provenance – it needs to be produced and delivered by a trusted and credible source. Some brands activating around the Rugby World Cup have a natural advantage in the authority stakes for various reasons:

1) Their inherent role in the game and on the pitch (the likes of adidas, Nike and Gilbert)

2) Through their long-standing presence as a rugby sponsor (see O2, Guinness and Heineken)

3) By their connection with the host nation (for example Air New Zealand and Tourism New Zealand)

Throwing in a few brand ambassadors is another well-trodden path to creating or supplementing a brand’s natural authority and giving the content a credibility boost. A great example of this, and fantastic use of owned media, came from Air New Zealand, who painted their fleet black and produced a safety video featuring members of the All Blacks team. Nearly 1m online views for a 4 minute safety video. Job well done.

On to authenticity and content that connects through personal or social relevance. To get the kitemark of rugby authenticity, sponsors adopted a variety of techniques:

1) Showing an understanding and empathy for the particular humour, culture and spirit of rugby fans

2) Playing on the history and heritage of the game and previous tournaments

3) Tapping into events as they happen in the tournament to become part of the narrative of the Rugby World Cup

Below are Synergy’s nominations for the brands that most successfully delivered authentic content during the World Cup, embodying those three techniques.  But in keeping with rugby’s community spirit, please add your own nominations for the best brand content around the 2011 Rugby World Cup in the comments section below:

O2, with a tradition of giving free pies and pints to customers at Twickenham, adapted their customer proposition to fit early morning rugby viewing. Ashton donning an apron, Jonny making tea (after numerous practice sessions, no doubt), and Jonno with the control (no comment…). Relevant content from a long-standing rugby sponsor. If only it had been Guinness not Greene King in the breakfast packs…

Steinlager proved that an ambush marketer can still exhibit authority (what is more relevant to All Blacks supporters than beer, and a Kiwi brand at that?), authenticity (connecting through the collective anguish of New Zealand’s Rugby World Cup chokes) and a brilliant creative idea (reviving the Steinlager white can)…

Wilkinson Sword showed their quick thinking and wit by creating a pre-Final advert encouraging Lievremont to shave his ridiculous moustache.

It was precisely the fact that these campaigns came from a place of authority and authenticity that made them the most memorable.

But, all in all, the Rugby World Cup will not go down in the Sponsorship Hall of Fame as a high-water mark of sponsorship activity.  So what was missing from sports marketing activity and particularly content around Rugby World Cup 2011? The answer is ‘just about everything’ from the 4th Era of Sponsorship: interactivity, genuine collaboration and contribution from fans within brand campaigns (beyond the standard encouragement to tweet a hashtag…), exciting use of mobile, and memorable, game-changing innovation.

Let’s hope brands were keeping their powder dry for 2012, and the unprecedented marketing spend we are going to see around the Olympic Games.  And let’s also hope that by Rugby World Cup 2015, we’ll be seeing more innovative, truly engaging and memorable content than this:

By Tom Gladstone on December 6th, 2011

Tags: Advertising, Brand marketing, Branded content, Content, Default, Rugby, Rugby World Cup, Synergy, Synopsis, World Cup

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Content forms an integral part of our work; understanding the factors regarding emotional and intellectual engagement with an audience are important in order to create meaningful experiences. The aim of this article is to trace the evolution of content creation and delivery in light of advances in technology and changes in social activities; hopefully giving some useful insight into options we have for our clients when planning campaigns.

“My biggest competitor today is someone with an idea”

Nabil Sakkab – Head of Research & Development, Procter & Gamble.

TV Content

In the days when the only mass media was broadcast and print, content producers had a one-way channel to engage their audience.

Typically, audiences respond best to content that carries authority (from factually trusted sources such as the Government) or authenticity (content that connects through personal or social relevance).

Successful TV has both authority and authenticity and the really successful ones are memorable – generally through well-executed, great ideas that appeal to the emotions (through shock or comedy).

A good example is Keira Knightley’s Women’s Aid commercial:

The production values are high, the storyline is strong and the effect of the film is to shock; but if we do not remember the website listed at the end, once the ad finishes we are left shocked but no longer engaged.

Internet content

With the arrival of YouTube came Manic Dog, Mystic Cat and endless wedding carnage videos. However, once TV producers started to talk with web developers (with the aid of a translation service) the result was a subtle shift in the style and format of programmes.

Interactive software has enabled content producers to give audiences a different experience; multi-layered options in story, format and delivery that no longer depend on high production values but instead rely on engagement through information and choices.

The Government anti-knife crime video campaign, ‘Choose a Different Ending’, is a good example of informed choice given to an audience:

Due to the interactive nature of the viral video, the user/target audience is forced to think about knife crime and the choices they are being asked to make. Each decision is then brought to life in the video, offering an insight into the consequences of carrying a knife. This is a good example of a campaign initiative that can only work online, as it relies on audience interaction.

The video engages the target audience in several ways:

- It is shot from an individual perspective i.e. the player sees the world through the eyes of one person

- It is shot on a council estate and then in the surrounding areas (park, nearby roads), so that the location is a familiar one to the target audience

- The cast is formed of the target audience, ensuring that the language and dress code would also be recognised by this audience

- The video was created with the aid of the target audience which helps with authenticity

Paid, owned and earned

For a while we settled into the comfort of three areas where content would be delivered and debated:

• Paid: TV commercials
• Earned: Comments on a YouTube video
• Owned: A company’s website

 

Of these three areas, earned has proven to be the most valuable as it carries authenticity through endorsement from peers.

Once hit counts and comments turned into real currency, producers soon realised that success with the audience required more than simply being in the same space, even if the content was clever or well-produced. It became clear that the appropriate tone, language and social context were essential for success.

Take the Government swine-flu film, 2009:

This was a TV ad that was also delivered and promoted online, receiving a whopping 380 hits on YouTube. The ‘Catch it Bin it Kill it’ message was generally dismissed as something for other people (perhaps the penalty for wearing bad jumpers in lifts).

The Government then commissioned a viral video to deliberately spoof the official one, involving actors from the target demographic and contemporary music. The result is much more fun.

Same message; different style (smaller budget); 1 million hits on YouTube. Enough said.

How we consume media

Almost more important to ‘where’ people are watching their videos is ‘how’ people are watching them.  This has an effect on the creative and production process.

Viewing habits can be grouped into three main types of activity:

- Snippets (spontaneous media activity)

- Boutique (speciality media searches)

- Catch-up (fitting TV schedules around our own lives)

A recent survey of 1,300 mobile Internet users below the age of 25, showed that most use a mobile device to talk to friends about the show they are watching, a trend known as ‘Social TV’.

Social media

Social media has altered the definitions of paid, earned and owned media or at least has blurred the lines between them. Now, the challenge that agencies face is figuring out how to integrate all three forms of media for maximum effect.

After all, social content, by definition, can lack authority but it has authenticity because it establishes relevance and context with our friends and our surroundings.

Let’s have a diagram.

Sponsorship events

We know there are Fans (consumers) who have Passions (Sport, Music, Art). Sponsored activities provide the magical third piece of the puzzle – the Location. This is not just the location of the event, but, thanks to mobile phones, the location of fans too. And this is powerful intelligence regarding media capture and distribution options.

Radiohead’s concert video shot in Prague in 2009 by 50 fans on Flip cameras makes you feel like you are standing amongst the crowd:

It appeals to fans because it was made by fans, contains fans and gives the fans that couldn’t go the feeling that they were there.

And the effects go beyond the concert. The video was endorsed and published by the band; further projects have been planned by the fans that in turn become a part of the history of the band, strengthening the relationship between all concerned.

The Social challenge – the media ecosystem

The goal is to connect the dots and integrate all media for maximum results.

It is not just about producing content for an event or campaign but to inspire the target audience to contribute, to collaborate and comment beyond the life of the event.

The media can take on a life of its own, especially if there are core community and social values – a mini ecosystem that can run beyond the campaign.

Mobile

Mobile is ever-increasingly becoming the medium of choice, particularly for image capture and Geo-positioning. According to Comscore, in the next 12 months:

‘We predict more than half of all mobile consumers will have access to mobile media, largely driven by growing adoption of smartphones. Identifying the synergies that exist between all consumer touch points – traditional PC internet, mobile media (via app and browser), tablets, etc. – and understanding how consumers use these devices to fulfil different needs and convenience levels will be of critical importance to marketers.’

How does all this affect production for Synergy Clients?

Social / mobile media is very powerful but it often requires a paid spark.

Synergy already produces world-class output and my goal is to bring broadcast, online and social production and planning experience into close proximity with the Synergy team and clients hopefully resulting in:

- Real-time intelligence on media options available

- Advice on production and delivery techniques, and suppliers to maximize creative impact

- Guidance on delivery options, channels, asset management (now and future) and measurability. If they are managed, assets can be re-purposed, like this COI text driving radio ad that was repurposed (very cost-effectively) as a viral video simply by adding graphics

Here is fifteen years of TV and web production distilled into my simple media AIM chart:

In Summary

- Content has developed from a one-way communication to an interactive conversation endorsed and measured through social reference

- The balance  of emotional, intellectual and social engagement should be carefully planned depending on the target audience and mediums available

- Technology and innovation drive the reach of our work but synergy between content producers and audiences fuels its impact

By Colin Burgess on October 13th, 2011

Tags: Advertising, Alcohol, Branded content, Celebrity, community, Content, Default, Digital marketing, Facebook, Media, Sponsorship, Synergy, Synopsis, Television, Viral Marketing, YouTube

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What happened?

Online fashion retailer ASOS has continued its pioneering digital approach by utilising urban culture to promote its new 2011 Autumn/Winter menswear collection.

Through a new online experience, the ASOS Urban Tour uses an interactive platform to showcase its latest range, by zooming in on a variety of street performers including skaters, dancers and musicians, in five of the most stylish cities across the globe: London, Paris, Berlin, Los Angeles and New York.

Through an interactive scrolling map, similar to Google Earth, the application starts with a bird’s eye view of the globe and then zooms into the streets within your chosen city. The real funs starts when you click on any of the dancers, skaters or musicians who then start to perform. The interactive videos offer links for each of the performers and enable the user to see what they are wearing and how to purchase it.

Why we love it

Marketing something as personal and tactile as clothes in a two-dimensional online environment will always be a challenge. But ASOS continue to develop and push the boundaries, using engaging and innovative methods to showcase its clothing ‘in action’. This cutting-edge campaign, which combines lifestyle aspirations and fashion, represents a natural progression from the successfully executed online catwalk concept.

Research undertaken indicates that male consumers being targeted by ASOS are influenced in their fashion choices by what they see being worn on the streets, and therefore partnering with inspirational urban talent offers a fresh and relevant approach for the online retailer.

Urban Tour has been supported with extensive social media presence via the official ASOS Facebook page which currently boasts over one million ‘likes’. Inter-city rivalry has been utilised to spark conversation via an online poll, simply asking fans which city is their favourite – London currently sits at the top with 1,381 of the 2,895 votes. Fashion bloggers globally have been going crazy for this ‘mind blowing’ digital offering, describing it as an “entirely fresh and truly incredible experience.” So for those of you fashion-conscious men not making it to any London Fashion Week shows, I suggest you get your fix of urban style here!

By Emily Waring on October 13th, 2011

Tags: Advertising, Branded content, community, Default, Facebook, Fashion, Social Media, Sponsorship, Sport, Synergy, Synergy Loves, Synopsis, Television, The Arts, Viral Marketing

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Sponsorship is dead, long live sponsorship

Those of you who are regular readers of Synopsis may have spotted a pattern. The lead articles are not Synergy’s random musings but rather the building blocks of a bigger story about the new rules of sponsorship.

But before we get to the rules, a little bit of context. Like all marketing disciplines, sponsorship has evolved over time…but every now and then, there is a paradigm shift which generates an explosion of innovation and introduces a completely new way of acting. Excitingly, we have entered one of these new eras – the 4th Era of Sponsorship.

Below is a rough timeline of how the Sponsorship Industry has evolved. There is never a clear line in the sand to separate the various eras (and of course there are always sponsorship programmes that are ahead of their time), but to keep things simple, they can be broadly separated into decades.

1970s: The Dark Art

The very beginnings of the sponsorship industry were characterised by informal deals done on a handshake in smoke-filled rooms — often literally smoke-filled, as much of the early days of sponsorship were driven by cigarette brands putting their brand on the side of fast cars to circumvent advertising restrictions.

1980s – 1990s: Off-the-Peg

Patrick Nally is credited as being the founding father of modern sponsorship. His ground-breaking partnership deal with Coca-Cola for the 1978 FIFA World Cup effectively ‘invented’ the concept of a rights package. This has set the template for how sponsorships have been packaged and sold by rightsholders ever since.

2000s: Tailored

Brands started to become much more sophisticated and proactive in terms of how they approached sponsorship. No longer was it thought of as a collection of off-the-shelf rights or as a separate marketing channel, but rather as an asset that could be integrated into the overall marketing mix and used to increase the effectiveness of the brand’s marketing activity.

2010: Social

The 4th Era is the “Social Era” for two reasons. Firstly, it has been enabled by social media which has allowed people (and brands) with shared interests to engage with each other at a scale and depth that has never before been possible. Social also refers to a sense of ‘Higher Purpose’ – the ability of a sponsorship programme to connect with its audience by delivering something that really matters.

The Rules of the Social Era

Moving to the Social Era has changed the game of sponsorship and everyone can benefit from knowing the new rules. We have analysed hundreds of best practice case studies from the world of sponsorship and beyond to identify and codify the keys to success in the Social Era.

We have been examining these new rules one by one over the past 5 months but now it is time to bring them all together.

It’s as easy as ABCDE…

Rule 1: Authenticity

Endorses for Courses by Jon Izzard

The best sponsorship programmes, the ones that really resonate with the audience, feel completely natural. The brand simply feels at home in the space. Think of Red Bull and extreme sports, Cartier and Polo, Robinsons and Wimbledon, Unicef and FC Barcelona, Coca-Cola and the Olympic Games, Moët & Chandon and F1. There are loads of sources of authenticity: products, geography, heritage, brand message and simple longevity.

Some brands have to work hard to establish authenticity in a given space, but it is imperative that they do because the very audience that a sponsor is trying to connect with can see through an imposter straight away. Skoda’s sponsorship of the Tour de France provides a great example of a brand working hard to establish credibility in a space where its source of credibility may not be immediately obvious.  Brilliant:

Rule 2: Beyond your Brand

What Can Sponsorship Learn from Farmville by Liz Brown

Sponsorship is about a brand becoming a natural part of their customers’ lives — but the audience needs a reason to invite a brand into their lives.  Brands that view the relationship with their audience as a one-way value exchange and think only in terms of “what will we get out of it”, have no chance of forming the kind of relationship they want. Again, there are a number of ways that brands can demonstrate “Beyond your Brand” thinking, focusing on delivering benefits to their customers (O2 Priority), the property (Converse and London’s 100 Club) and society as a whole (RBS RugbyForce).

Rule 3: Content

Is Content Really King by Ben Wilkinson

Consumers want to learn, laugh, discover, share, be entertained and be inspired.  And they want to do all these things around topics that are of specific interest to them.  That is what sponsorship allows you to do: create relevant content around your audience’s passion points.  But brands have to be creative to capture attention — posting a video of “talking heads” on YouTube and hoping for the best is not enough.  Great content is about innovation.  It’s about finding something that connects and resonates with your audience and providing it how they want it, when they want it and where they want it.

Our favourite example of this is Converse Domaination — a campaign that not only puts great content at its heart but also shows a perfect understanding of its audience.  Enjoy.

Rule 4: Dialogue

D is for Dialogue by Carsten Thode

Talking to each other, sharing ideas, working together, creating things, discovering  new stuff,  having fun, laughing, crying, flirting, arguing – everything that makes life worth living is built on our ability to actively engage with each other. Why should that be different from the relationships we build with the brands in our lives?

Yet for most of its history, marketing has been pretty much a one-way conversation where brands tell you what they want you to know and the customer has no way of talking back.  However, the digital age, and particularly the social media age, has smashed through the barrier separating brands from their consumers.

Now it is possible to source brilliant ideas from your customers such as Pepsi Refresh and GE Ecomagination, or to tailor your marketing in real-time to reflect input from your customers. The Old Spice Man is a classic case in point of how much more engaging the conversation becomes if you give your customers a voice.

Rule 5: Entertainment

Passion Pointers by Tom Gladstone

Sport has a particular ability to evoke strong emotions through its personal stories of courage, inspiration and determination; through its inherent unpredictability, excitement and drama. Those emotions are an essential component of successful sponsorship – and are as relevant across other sponsorship platforms (music, film, fashion, art) as they are in sport. Harness the emotions correctly, and your consumers will add the catalyst of conversation.

But while simply being visible within a passion point might increase the chances of getting noticed, it doesn’t win a place in consumers’ hearts. There has to be active emotional involvement, not just proximity or presence — engagement not impressions. Whether brands capitalise on moments of high emotion or they tap into the core emotional sensibility of the passion point, anchored in anticipation, pride, patriotism, celebration, or even pain, they all need to exhibit genuine empathy and understanding.

This rule is articulated nicely by Mark Harrison, Chair of the Canadian Sponsorship Forum: ‘You can’t manufacture emotion. It’s already there. When you find it – just find a way to trigger it; tap into it; fuel it; and watch it grow into something remarkable.’

Using ABCDE

ABCDE is not a menu, where you can choose one or two elements to focus on. Rather, a great sponsorship programme will deliver against all the rules of the 4th Era.

Obviously, this framework isn’t rocket science, but at Synergy, we have found it to be incredibly useful as we advise our clients at every point of the sponsorship process.  We use it not only as a kind of checklist to diagnose where we are strong and where we need to work harder but also to ensure that all elements of the sponsorship programme - from creating the strategy and identifying the right assets right through to the activation – deliver the ABCDE.  So, before signing off, here are a few ways that it can be used to make your sponsorship programmes even more powerful:

1. Articulate specifically how you are using sponsorship to deliver all elements of ABCDE. Sponsorship strategies should use deep audience insight and a clear understanding of the business and brand to ensure that you are using sponsorship as effectively as possible in the 4th Era

2. When making the decision to acquire a new sponsorship asset, make sure that there is a concrete plan in place to deliver the ABCDE. Use it as part of the screening process and answer questions like: “What gives my brand authenticity in this space? How can I build or acquire authenticity?”  “What is the higher purpose of the sponsorship?  How are we adding value?”

3. When creating activation plans, be specific about which elements of ABCDE you need to focus on and how you will be able to deliver them.  For example: “How can we stimulate dialogue amongst our audience?  What role should our brand play in that conversation”

4. Factor ABCDE into your measurement. Create specific targets around each element and evaluate your success at achieving them.  Where do you have to work harder?

© Synergy Sponsorship a trading division of Engine Partners UK LLP 2011.  All rights reserved

By Carsten Thode on September 1st, 2011

Tags: Advertising, Brand marketing, Branded content, Communications, community, Consultancy, Content, Default, Design, Digital marketing, Event management consultants, Event management service, Experiential marketing, Food & Drink, Football Sponsorship, Olympic sponsorship, Olympic sponsorship consultants, Sales promotion, Sponsorship, Sponsorship consultancy, Sponsorship consultants, Sport, Synergy, Synergy Loves, Synopsis, Twitter, Viral Marketing

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Like the vast majority of sports fans watching the events unfold at Royal St George’s, I found myself willing a Darren Clarke victory – this despite a fairly uneducated £5 pre-tournament punt on Phil Mickelson. The emotional pull of seeing a people’s champion claim the Claret Jug was stronger than the rational tug of reversing my losing streak on Betfair. Sport has a particular ability to evoke strong emotions through its personal stories of courage, inspiration and determination, through its inherent unpredictability, excitement and drama.

Those emotions are an essential component of successful sponsorship – and are as relevant across other sponsorship platforms (music, film, fashion, art) as they are in sport. How often do we hear rights holders, brands and sponsorship agencies (guilty as charged) talk of ‘engaging consumers through their passion points’ to justify sponsorship investments? It has become the de facto rationale. But what substantiates that principle, and are sponsors embracing it to make a genuine connection with consumers?

Shared Passions

The stated ambition of many sponsors is to create that emotional connection with their target audience through a shared passion. The theory goes that an emotionally engaged audience – whether they are football fanatics, art lovers, bog snorkelling aficionados, or Gaga’s ‘little monsters’ – is an audience that will be more receptive to brand messages, and more likely to think positively about a brand associated with their passion.

Sound thinking or codswallop? Well, there is plenty of research supporting the notion that the higher a consumer’s emotional engagement with an event, the more effective their recall of sponsors. If you want proof, just read Bal, Pascale and Plewa’s research study in the Sept 2009 Journal of Sponsorship (Volume 2, Number 4). Or take my word for it. Their analysis of the emotional response elicited by a sponsorship event confirmed what we would probably all take as read – that ‘positive sport-related emotions contribute to sponsorship efficiency, favouring the recognition of sponsors’. Which makes sense – an emotional experience is more likely to crystallise into memory than an experience without emotion. I remember where I was when Wilkinson dropped THAT goal in 2003 with patriotic emotions riding high, but have no recollection where I watched the 2010 World Cup Final as an impartial observer.

Sponsor Engagement

But how do sponsors get in on the act, and stake a claim to those memories? Being visible within a passion point might increase the chances of being in a consumer’s mind, but it doesn’t win a place in their hearts. There has to be active emotional involvement, not just proximity or visibility. Engagement not impressions. Too many sponsors assume that an increased awareness of their sponsorship, and that magical associative power alone, will alter consumer perceptions. Perimeter boards, media backdrops, shirt sponsorships and the like certainly have a reinforcing role to play, but I’m yet to hear a sponsor say “that perimeter board really helped me emotionally connect with my target audience”.  The abundance of advertising we are seeing in the run up to 2012 that says ‘I’m an Olympic sponsor’ is failing to tap into the rich emotional tapestry of the Olympics.

So what should sponsors do to capitalise on their consumers’ emotions beyond just ‘being at the party’? To start with there needs to be some sense of brand relevance to the passion point. How else can a brand claim to ‘share’ that passion? Authenticity could be driven by brand characteristics, product relevance, company heritage, or geography. Lack relevance, and brands risk looking as incongruous as Budweiser’s relationship with that king of soccer competitions, the FA Cup. The central thought in Neill Duffy’s book Passion Branding is another worthwhile principle: leverage the relationship between a brand and its consumers around a consumer passion to create value for all involved in the relationship. Sponsors need to think beyond their brand to deliver a benefit for consumers – be that entertaining content, a unique experience or simply a memorable emotional pay-off.

Many brands are successfully engaging consumers on an emotional level, in a relevant passion point, and contributing to their enjoyment of that passion. Some capitalise on a moment of high emotion, some tap into the core emotional sensibility of the passion point. Whether anchored in anticipation, pride, patriotism or celebration, they all exhibit genuine empathy and understanding. A few examples below…

In the build up to the 2006 FIFA World Cup, Carlsberg’s Old Lions campaign tapped into England fans’ anticipation of the tournament through a nostalgic lens and a pitch perfect creation of pub football camaraderie.

Fast forward four years to the 2010 FIFA World Cup, and Coca-Cola’s activation single-mindedly focused on football’s moment of greatest emotion – celebrating a goal. From reliving the greatest celebrations in World Cup history, recording a World Cup celebration song, to touring the FIFA World Cup around the globe, they fuelled fan emotion with the ‘What’s your Celebration’ campaign.

Talking of celebration, O2’s Rugby World Cup victory parade in 2003 gave rugby fans the opportunity to express their support, their joy and their pride to the returning heroes.  Not only that, O2 armed all England players with mobile cameras to record the experience and share it with consumers, and gave some lucky fans the chance to win a place on the parade bus.

But not all emotional engagement is grounded in joy and positivity. Bupa’s activation of their Great North Run focuses on the participants’ moments of greatest physical and emotional need. The Bupa Boost Zone at the typical ‘low’ point for runners 80% through the race, and at the finish, provides massages, sustenance and music to inspire and re-energise runners.

What next?

Social media is making the emotional engagement opportunities around sponsorship that much more immediate, and much more of a dialogue opportunity. The response to celebratory moments in particular is now fairly instantaneous, and can propel brands to the heart of the emotional moment. Harness the emotions correctly, and your consumers will add the catalyst of conversation. After all, people are more likely to talk about things that illicit an emotional response. As a final plea to sponsors, I defer to Mark Harrison, Chair of the Canadian Sponsorship Forum:

‘You can’t manufacture emotion. It’s already there. When you find it – just find a way to trigger it; tap into it; fuel it; and watch it grow into something remarkable.’

By Tom Gladstone on July 26th, 2011

Tags: Betfair, Brand marketing, Branded content, Communications, Content, Default, FA Cup, Football, Media, Olympic sponsorship, Rugby, Social Media, Sponsorship, Sport, Synergy, Synopsis, World Cup, YouTube

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Our relationships are all built on dialogue.  Talking to each other, sharing ideas, working together, creating things, discovering  new stuff,  having fun, laughing, crying, flirting, arguing – everything that makes life worth living is built on our ability to actively engage with each other.   Why should that be different from the relationships we build with the brands in our lives?

For most of its history, Marketing has been pretty much a one-way conversation – a kind of Orwellian 1984 scenario where brands tell you what they want you to know and the customer has no way of talking back (something Apple seemed to pick up on in their famous ad).  Of course, that was primarily driven by the available marketing channels which didn’t give customers a voice.

But like the hammer in the Apple ad, the digital age, and particularly the social media age (rather than the Apple Macintosh), has smashed through the barrier separating brands from their consumers.  And this starts to give us some fantastic examples of how brands are using these two-way channels to form deeper and more natural relationships with their customers.

Of course, there are lots of different roles for brands to play when fuelling this dialogue.  They can engage directly with their clients, but they can also fuel the dialogue in more subtle ways by becoming an integral part of their customers’ own conversations.  Either way, the principle is the same: give your customers a voice and enable them to have conversations with you and with each other.

Dialogue between your brand and the customer

There are many examples of brands engaging directly with their consumers.  One common form is around customer service.  Facebook and Twitter provide incredibly useful information about what customers really think about your brand.  Look for it, listen to it and do something about it.  When @interactiveamy’s pizza took over an hour to arrive, she vented her frustration on Twitter.  When the General Manager Raymon DeLeon saw her tweet, this was his response.  It’s a longish video – no need to watch the whole thing:

The famous Old Spice Man and Blendtec’s “Will It Blend” campaign are further examples of brands that respond to input from their customers with great results.  And, of course, Tippex gives you the chance to have loads of fun with their Bear in the Woods.

‘Crowdsourcing’ – actively soliciting ideas from you customers and doing something with them – is another form of dialogue which works for more than just funny marketing campaigns.

General Electric Ecomagination is an open call to businesses, entrepreneurs, innovators and students to submit breakthrough ideas for energy creation, management and use.  In addition to providing the ideas, the public also vote for their favourites.  With a pledge to invest $200m along with GE’s technical expertise to bring the best ideas to market, this is one form of dialogue that could literally change the world.

Pepsi are doing something very similar with their Pepsi Refresh project.  They are looking for ideas that will ‘Refresh the World’ with a similar commitment to funding the ideas that get the most votes from their consumers.

What is particularly strong about the Pepsi Refresh programme is how deep the conversations they facilitate flow. Not only have they created a powerful platform from which consumers can interact with the brand, the strength of the programme itself encourages consumers to build meaningful conversations with each other online, which grow into ‘real-world’ conversations (as individuals look to build momentum behind their own proposed initiatives), which culminates in a tangible legacy in an American community that consumers will talk about for years to come.

In a final example of engaging directly with your customers, Puma have just launched this Facebook App, which allows Spurs fans to play around with the design of their team’s 2011/2012 kit.  Of course, it would be even better if the fans had some input into the final design of the kit rather than simply “guessing the design” – but surely that won’t be too far away.  In fact, given the passion that football fans have for their team’s kit, and the ease with which they can speak to their fans, it is amazing that all kit manufacturers don’t get some form of fan input.  Here’s what happens if you don’t: http://bit.ly/mzWVT3.

Inserting your brand into your customers conversations

In addition to speaking directly to customers, brands can get their customers to talk about them by giving them the content or platform to fuel the conversation.

How did a Turkish Mobile Network get mentioned in 56,750 tweets (topping the Turkish trending tables for 8 days), which reached approximately 3.6 million people (in an initiative that probably cost them less than £20,000)?  Find out here.

Staying with mobile networks, Orange has also done a great job of creating a reason for fans to mention them.  In this example, which works particularly well on the back of their film sponsorships, Orange will make sure that your tweets are read out in the style of a film voiceover.  Go on, tweet your plans for this summer here.  And then of course, share it with all your friends and followers, who will receive the Orange branding.

Guinness FanFinder used a similar technique during their sponsorship of the RBS 6 Nations.  They published a massive picture of the crowd at various matches and encouraged people to find and tag themselves and their friends. With over 5,000 snap shots posted to walls via the Facebook App and an average of 130 Facebook friends per person that’s some more pretty good exposure for Guinness.

In an attempt to encourage dialogue around their new album, the Kaiser Chiefs kicked off a “create your own Kaiser Chiefs album” campaign for their latest album, The Future Is Medieval. Music fans get to pick out 10 songs from 20 of Kaiser Chiefs songs listed online, create their own album cover, buy it and then sell it online. To make it even better, for every sale of their album they will receive £1. Whilst socially engaging this campaign also pushes power onto the consumer removing them from their traditional role of purchasing products into the role of producer, giving them the chance to create their own product and sell it on to others. Thus creating a tangible benefit for the consumer for positive dialogue about the Kaiser Chiefs brand.

Finally, in a brilliant piece of work by our sister agency Jam, Samsung added considerable spice to the dialogue between tech bloggers and their audience via their “Extreme Unboxing” series of videos.

In all of these examples, the brands found an authentic role for themselves and encouraged conversations between communities with a common interest.

Where does sponsorship fit in to all this

So what does this all mean for sponsorship?  The answer is simple: passion.  People want to talk about the things that they really care about.  With all due respect to most brands, your customers are unlikely to care as much about you as they are do about sports, music, film, art, technology, the environment or activity in their community (to name but a few).  So, if you want to start a conversation with your customers, talking about something that they are really interested in is a good place to start.  And finding a shared passion with your customers is, of course, at the very heart of what sponsorship is all about.

In many ways, this blog goes hand in hand with the brilliant piece on Content written by Ben in last month’s Synopsis (definitely read it if you haven’t already) because the key to stimulating this dialogue is great content.  But, what I hope this blog makes clear is that creating great content and putting it in the right places is not enough.  It is then all about opening up the channels and fuelling the conversations that make life so interesting.

Principles of Dialogue

1. Listen to your customers, learn what they care about and value their contribution.  Actively open up two way communication channels
2. Find an authentic role for your brand (a reason for you to be there) and don’t overstep your bounds
3. Think about whether it makes more sense to talk with your audience directly or to get them to talk about you
4. Remember, this is about your shared passion – not about you
5. Have fun and be creative – remember engaging with other people is what makes life fun

By Carsten Thode on June 17th, 2011

Tags: Branded content, Communications, community, Content, Facebook, Media, Mobile, Music, Public relations, Social Media, Sponsorship, Synergy, Synopsis, Television audiences, Twitter, Viral Marketing, YouTube

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Recently, royalty has been back on the agenda in a big way – the Wedding of the Duke and Duchess of Cambridge having engaged the nation – and this got me thinking about another monarchy-related expression: content is King.

If I were to say content is King, I certainly wouldn’t be the first, and most definitely not the last. So, I’m not going to say that, because: a) it’s too obvious and b) I don’t actually happen to believe it (which is probably far more important).

Ok then, what am I going to say? Content is important, most certainly, but I happen to believe where you put your content is as equally important as the content itself. In the modern world we might call this a bromance between two Kings: medium and message.

Like it or not, we live in a world of complex communication, a place where options are almost unlimited and wherever you turn someone is trying to engage you. In the marketing world this makes our lives increasingly more appealing – how do we target someone at the right place, time and price?

Targeting has always been a science, but if you overlay that science with the art form of engagement that we as marketers all crave, we suddenly create a complicated scenario where two separate worlds collide. And this is where it begins to get really interesting.

Why am I making this point?
Well, with such a complicated world, what’s the best way to reach your audience? It’s to tap into a passion point and create a content expectation that is authentic and helps you go beyond your brand to engage; sponsorship done correctly can be a hugely effective means to achieve this goal.

Of course, this is not new but what is evolving is how we can offer content of absolute relevance.  We live in an instantaneous world and we no longer savour anticipation; that feeling of excitement of picking up your holiday snaps from the chemist, or waiting for that first phone call from a new girlfriend before the days of mobiles.  Sadly, these things are in the past, we want our content right now – we wait for no one.

New channels can be invented overnight, Apple’s iPhone campaign with the line ‘There’s an app for that‘ created an (almost) brand new channel instantaneously – and as brands and content owners we need to be prepared for these additions to an already diverse and cluttered media offering. But this brings opportunity too, as we now have the ability to target like never before.

It’s a data-driven world – so now we can reach consumers by means never previously imagined.  The digital world has enabled us to target our audience with military-like precision and this fuels huge opportunity across all sectors.

But what does this mean for sponsorship?
Sponsorship is born out of understanding of a target audience, their habits and their passion points. It is about matching people’s interests to brands and products in the most engaging of ways – through an emotive connection.  In today’s market, it presents an incredibly powerful content platform to connect with your audience. It’s certainly not a simple art, but for me every partnership strategy should put content at its heart.

Who’s doing it well?
The evolution of brand content has developed so quickly in the last few years, it’s now part of nearly every (good) strategy.  There are some great examples out there and I’ve picked out some personal favourites, but I think what makes this fascinating is the fact the content can be so different. It could be an app, it could be social or it could still be one of the more traditional routes. But, these examples all have some key common factors:

Nike – Write the Future

Nike has been a master of using endorsement for a long time, indeed the brand revolutionised the industry with the innovation of Air Jordan in the 1980s and is a strategy the still holds firm today (it was also the winner of our Greatest Sports Marketing Innovation Poll).  For the 2010 FIFA World Cup, Nike created the Write the Future campaign; a fantastic example of putting the emotion of the Tournament at the centre of the brand’s content:

Ben & Jerry’s – Fair Tweets

To promote its association with World Fair Trade Day 2011, Ben & Jerry’s has created a quite brilliant campaign to “Put your unused Twitter characters to good use”. Whenever users place a post on Twitter, the application turns any unused characters into a message about Fair Trade. It’s a brilliant cause and a really clever use of the Twitter platform, providing really valuable messaging to Fair Trade – this video explains the campaign far better than I can:

ASICS New York Marathon – Support your marathoner

For the 2010 New York Marathon, ASICS USA put content at the heart of a new, innovative, experiential campaign for the event. The campaign centered around creating personalised supporter messages for runners from their friends and family to inspire them during the race. The messages of support were captured through social media and experiences in the build up to the marathon and then the messages were triggered by RFID tags (microchips on runners trainers) during the race. When the runners run over a sensor matt it triggered a giant LED screen which played personalised video messages from friends and family as the runners run past – genius.

The England and Wales Cricket Board – Follow Us

Quite unusually for a rights holder, the ECB developed a great platform to help England fans follow the team throughout the recent winning Ashes campaign in Australia.  The campaign had two key factors that contributed to its success: a) a victorious England b) Graham Swann – who has developed not only into the world’s best off-spinner, but must also be the most talented on-screen cricketer of his generation.  His natural style in front of the camera and humorous banter helped make the films outstanding. The campaign was rewarded at the recent Sports Industry Awards, taking home the award for Best use of Digital Communication in Sport.

So, why are these great examples of content?

At the heart of all of the above campaigns is relevance; to both the brand and the audience.  Good sponsorship strategy is based on connections and in all these examples it really shines through.

Looking more deeply, we can see that five key principles ring true to each example which should be applied to every sponsorship content strategy:

But what creates great content?
Like almost everything else, great content is about innovation.  It’s about finding something that connects and resonates with your audience and providing it how they want it, when they want it.  Sure, major players in the media landscape (broadcasters and publishers) are continuing to get the lion’s share of audience, but will it always be this way?

I take an analogy I read in the Economist recently; people said the horse manure crisis in London in the 1890s would lead the city’s demise within 20 years.  What they didn’t know then, was that Karl Benz would invent the motor car which made the theory obsolete, but Karl himself was also wrong.  He claimed demand for motor cars would never get above a million because we would run out of chauffeurs.
The point being that content, in the connected digital world, is only just beginning and some of the innovations of the future could really start to shape a new world of content.  Who’s to say brands can’t lead that?

So, is content really King?
All of the examples we have looked at demonstrate creativity and innovation which for me is the common theme for success. By combing a creative approach to the key content principles it can help create a unique and relevant content strategy for your audience.  Content is a major component but it must be considered alongside context by creating a collaborative approach to medium and message.

So for me content alone isn’t King, but combined with context it can be.  I’d love to get your views?

To wrap this all up, I just had to share this. We recently welcomed Google to Engine for a discussion around the use of Google platforms and products for brands and they shared one of their favourite campaigns: Converse Domination. It’s one of the best examples of a brand putting content at the heart of their campaign and is a true demonstration of the five key principles in action. From audience understanding, to having fun the campaign truly has it all. Enjoy!

By Ben Wilkinson on May 18th, 2011

Tags: Branded content, Content, Music, Sponsorship, Sponsorship consultancy, Sponsorship consultants, Sport, Synergy, Synopsis, The Arts, Twitter

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Heineken Star PlayerI’ve often wondered why it is that, in contrast to other major events, the sponsors of the UEFA Champions League (UCL) have mostly struggled to create great campaigns (litmus test: how many can you actually remember?). The exception to this has generally been Heineken, which has consistently created entertaining and memorable UCL work. Last week it launched its latest UCL move, Star Player, to coincide with this year’s UCL semi-finals. Star Player is really interesting football first: a free iPhone app with Facebook integration, which leverages the intersection between football fandom, event TV, social media and gaming. I downloaded it and played it during last week’s now-infamous UCL semi final first leg between Real Madrid and Barcelona. Here’s my review.

The Game

Getting started is easy. You download the app and create a simple profile for yourself. Ten minutes before kick-off the app goes live: when the whistle blows the action begins. Throughout the game, you’re given various opportunities to score points, either by predicting the outcome of free kicks and corners, whether there will be a goal in the next 30 seconds, or answering multiple choice quiz questions during breaks in play. You can also use one of three ‘Power Ups’ throughout the game to give yourself an additional goal prediction, a chance to score more quiz points, or a 50:50 style clue to answering questions.

So far so basic – it’s the additional features that socialise the game and make it interesting. After each corner, free kick or quiz question, you can see how everyone else playing the game voted as a percentage. Correct answers win you badges, visible through your profile. You can enter yourself into a league with friends, and play against them in real time. And finally Facebook Connect functionality enables you to publish your results, and those of your league, to your Facebook wall.

The Experience

Playing the game was fun, and it nicely complemented watching the game on TV. If, like me, you enjoy the real-time, predictive environment of live in-play betting, you’ll like this game too, because it’s about trusting your instincts to make the right call in an instant. Like winning an in-game bet, there’s a real thrill both in correctly predicting (as I managed to) that Ronaldo would waste a string of free-kicks or that Messi’s run would end in a goal and then being rewarded for it (although only with badges and points rather than cash). I also liked the way after questions you could see how everyone else playing the game voted, and although I wasn’t playing with a group of friends, I could imagine it being a great brilliant ‘game within a game’ if I had been.

But there were also things that weren’t so good. On the night the app wouldn’t let me use the Power Ups, or post my score to Facebook at the end of the game – both very annoying (especially as I posted a score that put me in the top echelons of the global league!). The multiple choice questions were average: the football questions mostly seemed random and had no relevance to the game I was watching (for example “When was Rangers founded?”), and there were too many questions about Heineken (for example “How many countries is Heineken served in?”) when one would have been fine. I also felt there could have been more variety in the gaming. Goal and free kick prediction became a little dull after a while, and I found myself wanting the opportunity to be able to predict the half-time and full-time score, or the next scorer or next team to score, as you can in in-play betting. This is such an obvious missed opportunity that I can only assume there’s something in Heineken’s UCL sponsorship contract that prevents them from using scoring data.

The Verdict

Seven out of ten. This is a great move by Heineken that has the potential to create real social currency among football fans, become an essential part of the UCL experience, and an engagement platform in its own right. But there are missed opportunities too that need to be addressed if, as an experience, the app is to achieve its full potential.

By Tim Crow on May 4th, 2011

Tags: Branded content, Default, Digital marketing, Facebook, Football Sponsorship, New Product Development, Sponsorship, UEFA Champions League

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