I’ve just rushed to get the tube and I’ve amazed myself with how much access to information I need for my 20 minute trip home. I left the office frantically grabbing marketing press, to make sure I’m up to date with the ever changing marketing environment in which we live. On the way to the tube I picked up the (sadly only remaining) evening free sheet to stay in touch with London, sport and news. Not forgetting hastily refreshing my Twitter feed before I head to the depths of the underground to ensure I’ll be up to speed with all the goings on with my many new online buddies. They’ll be fixing the signal down here soon right?
All this for just 20 minutes? And in that time I’ll guess I’ve had 200 plus brands trying to talk to me. The problem being (particular at this time of day) I don’t feel that up for a chat. I just want my facts and stats to keep me up to date. I don’t need info overload.
My short journey home provides a small example of the millions of channels available to me - but hopefully you see my point - engaging with your target can be more and more challenging each and every day. I recently heard someone with supreme intellect profess “It’s not the message, it’s the medium”. Wise words I thought. But, then two days later, I was at a fabulous talk when the online guru said “The channel is secondary, it’s all about the content”. Two quite different views and further weight to the challenge we face in the future of marketing.
All of this got me thinking. How would I engage with me if I was a brand? A quite simple task you’d think. I know the target audience reasonably well. I’ve got a good grip of what makes me tick and can tap in to the inner brain that is so important to both influencing behaviour and planning the most opportune moment for interaction.
I’m quite a simple being. I love sport, cooking, a bit of music, the odd drink and going on holiday is right up there. I want short and relevant bits of information and, if you can give me something with added humour or something of genuine interest I’m hooked. Simple.
Now, the challenging element is finding how to give me this gift of humorous/interesting content along with the brand’s message. How do we know what media I’ll be consuming, how much time I’ll have and what distractions I’ll have along my way? The truth is we don’t, but we do know I’m loyal to certain media platforms, albeit ones that change and fairly regularly too. At the moment I’m hooked on Twitter and I scan the free sheets on my way to and from work, so get your message to me there and I should get it (as long as it intrigues me). Through Twitter I might even respond and you’ve suddenly gone beyond just a message and I’m in dialogue with the brand.
Now if that message was to invite me to an experience or event that floats my boat, the brand’s on to something. By engaging me further with one of my passion points, I’m happy to interact but I won’t hit the dance floor on my own. I need to be invited. As soon as I’m hooked, I’m loyal and I’m long-term - the perfect consumer. And for me, here lies the true power for the future of marketing; an integrated approach to communication leading to an immersed brand experience to drive powerful long-term consumer relationships.

Partnerships between brands and content/experience platforms strengthen the opportunity and that is why sponsorship is increasingly becoming the core of many major marketing strategies. I certainly see it as the future, but am keen to get some opinions; if you’ve read this far please feel free to leave your thoughts in the comments.
Now, all this thinking has made me miss my 20 minutes with the London Lite, Marketing Mag and Twitter. I’m also questioning the content I’ve just produced. I guess if no one reads it I could always blame the medium?
By Ben Wilkinson on September 29th, 2009
Tags: Advertising, Communications, Digital marketing, Experiential marketing, Sponsorship, Sport